Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


My Alexa has stopped connecteing to wifi and when trying to connect it days wifi password is wrong which it isn’t.  move spoken to Amazon customer service and solutions and have been advised to connected network provider as Alexa is able to connect t...

AG93x by Joining in
  • 7 replies
  • 0 kudos

One month to dispatch a technician

Hi,One of the finer cable outside my house has been damaged by a VM technician on Monday when they came to do the install of the next door house, which I didn't know at the time.A technician attended on Wednesday to tell me there is nothing wrong wit...

QV7 by Joining in
  • 6 replies
  • 0 kudos

Resolved! Wifi pod not connecting

Our WiFi dropped out this afternoon. Reset the hub but then the WiFi pod wouldn't connect. Tried resetting it but the Connect App is not seeing it. Any suggestions? Thanks

How to cancel

How do I cancel my subscription only had broadband for a month but it was fitted poorly well it was more laziness than anything, I can't play online games as it keeps crashing due to poor connection I've been speaking to support on here which is grea...

J4301985 by Joining in
  • 1 replies
  • 0 kudos

Hub4 keeps losing connectivity

Hey everyone, I'm having some problems with my Virgin Media broadband losing connectivity and reconnecting after 2-3 minutes. I'm currently using a Hub4 in modem mode hooked up to a TP-Link Archer AX50. I am subscribed to the Gig1 plan. I'm including...

Google Chrome - My Profile - thinkbroadband 2023-02-25 at 1.17.38 AM.png
Anonymous by Not applicable
  • 28 replies
  • 0 kudos


Hi,I have just received my new Hub5 which apparently I need for my broadband upgrade (had Hub3 previously).I have been slowly adding/updating all my devices to work with the new network setting, mostly all worked fine except I cannot get my Logitech ...

Caldi99 by Tuning in
  • 4 replies
  • 0 kudos

Total loss of service and connectivity

Hi thereYesterday appeared to be a total meltdown and loss of service was everywhere, all of my devices fell off the router and wouldn't re connect apart from my laptop. This morning is a totally different story, no internet and no devices at all wil...

Philjdj by Joining in
  • 6 replies
  • 0 kudos

Resolved! Intermittent wifi

I reported a fault with my V6 box on the 27th Feb. A technician attended on the 1st March to replace my box and also discovered there was a fault with my WiFi. He discovered it was a network fault so he reported it.2 technicians attended the followin...

Kidunne by On our wavelength
  • 16 replies
  • 0 kudos