Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broad band final bill waived. VM still chasing me to pay it
Hi, I need to light here. My final bill was waived by Customer Service twice, I have screenshots of the chat that prove this, but I can still see it is active in my account after 2 months. I have just got an email reminder to pay it off to avoid any ...
Resolved! Virgin Hub 3 - Not showing all SSIDs in setup mode
Hi,I've got two SSIDs setup in my hub but when I log in, it only seems to display my original one. I set this up possibly 5 months ago and I'm sure I could see them both previously. The wifi is working fine, but it's strange I can't see both. It's de...
Network card won't reconnect after update
Last night at around 12:55 hub5 rebooted it did a software update and since that update my akasa 2.5gb network card will not reconnect. I have tried everything bar a pinhole reset but all I keep getting are these 2 errors Now putting the Ethernet st...
Resolved! Millisecond Internet Dropouts - 6 Months+
Over the last 6 months or so we've had an issue of micro dropouts, now this is not enough to cause disconnection from devices/wifi but it seems some programs are more sensitive than others, and several of those being programs used for work. VPNs, RDS...
Re: SuperHub 3.0 constant redlight
im in the same situation, the red lights been on for weeks and im afraid it could be a fire hazard, ive tried resetting but it comes back red, ive also had no luck connecting a smart doorbell and light switch and sent them back, its a hub 3. cheers, ...
Red light on hub
My hub 3 has a red light and it's been like that for a few weeks. In the past week, my connection keeps dropping and this happens all day. The connection is really intermittent and it's a nightmare as my devices keeps buffering to state Internet conn...
Solid Red Light after re-sets
Hi,had issues all week with a solid red light on my hub - wifi is on and off working, have reset it multiple times, the red light is still showing. The hub isn't overheated, nor is it in an unventilated area. It looks like we need a new hub, I work f...
Help
I need help please could someone from virgin media contact me regarding my missing WiFi pods please I've been trying to sort this mess out for over 3 months please can someone help, or is the only solution to leave.
Lose internet access at exactly same time every day - can set my watch by it!
I've been living with this for a few years and have searched for fellow sufferers but without success. Very simply at 3.11 pm every day I lose internet access for approximately 1 minute. It is entirely predictable and has been happening for years. Th...
More Broadband Issues
Any chance you can look into my connection again? The packet loss is horrendous and is limiting my ability to do certain things online. One of which is the reason I pay for broadband in the first place.Also, is this going to be a monthly thing?https:...
