Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Same old VM with promises

Had V250 installed and was told by the sales advisor that this would be more than enough for gaming, streaming, cameras etc. previously had Sky which was 79mb at best so 250 would be ample. A couple of issues since January when installed but for the ...

JOM41 by Joining in
  • 5 replies
  • 0 kudos

Need to book a technician

I need to book a technician to move my wifi hub from upstairs to downstairs.  The wifi signal is poor downstairs and need it to be improved for my ring doorbell. It was due to be moved last December for my phone landline and was cancelled at the last...

Hub 5 issues - speed

Hi - just upgraded from a hub 3 to hub 5 with 1 GB speed on Friday and had massive speed issues ever since.  Generally fine in the early mornings and evenings but grinding down to <5Mbps during the day and sometimes not working at all.  The hub 3 was...

paul_m_n by Joining in
  • 7 replies
  • 0 kudos

WiFi pod order

Can someone from VM please contact me as I am unable to order my 1st WiFi pod via the connect app. I am on the volt 500 package so am eligible for the WiFi max guarantee. 

Never receive pod for hub 5x

Hi I'm struggling to order a wifi pod for my hub 5x, Tried to order through WhatsApp and on the phone buy I've never received one. I'm hoping a mod can help me out.Thanks

Joem4 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Access hub 3 router logs

Not sure if this is the right board, apologies if it isn't.Random issue here. I've lost access to my laptop which has some crucial websites I need for work. I accessed the sites a few months ago, would I be able to find them in admin mode from my rou...

MC151 by Joining in
  • 16 replies
  • 0 kudos

Wake up to WiFi being off.

 Since Christmas I've had an issue with waking up to find none of my wireless devices working. According to the self help test on the support page it wants to reset my hub because it see an issue  which means I have to set up my WiFi +Guest WiFi ever...

SAF22 by Tuning in
  • 15 replies
  • 0 kudos

Connecting to WiFi

Hi all need some help. I have aVM hub 5 set on modem mode and 3 deco X20 mesh set up. The problem is connecting Phillips Wizz lights. When the app checks the network “ broadcast (UDP) on local network “ fails. I did manage to connect one bulb but wou...

Gaz22 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Router Relocation

Afternoon,My router is currently located adjacent to my TV (downstairs in the corner of the living room). It’s been there since first install around 12 years ago and at the time was considered the best place. Now that our Wi-Fi needs have evolved thr...

4M0rt by Tuning in
  • 14 replies
  • 0 kudos