Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Solid Red light hub 3
Please send an engineer. Solid Red light for 48 hours. No WiFi. Not overheating. Was flashing green on 3 lights above but not now. Just a solid Red line on bottom. Tried full reset twice and all other tweaks I'm supposed to try. Fed up now
Wifi pod issues
I just received a wifi pod today replacing my old netgear extender due to the bad speed and I'm happy to say that I'm getting the max speed in the areas where the dead spots were but there is now 2 issues with the virgin media wifi pods. The wifi pod...
The internet LED keep flashing
  I am a new user and I have a problem with my broadband. The internet LED is still flashing even after being plugged in for more than half a day. I also tried to make an appointment online, but a message appeared saying, 'The kit in your home isn't...
New 1GB broadband which Hub do I get?
Hi all, I have just signed up as a new customer to 1GB broadband, is there any way that I can check If I will receive the hub 5? And as I have had a hub 4 in the past and had nothing but trouble.
WiFi keeps dropping connection issue
Need some assistance, I have a hub 3 and it keeps on what appears to be dropping wifi. I can be watching YouTube browsing the web and then the web or YT would buffer for ages and then come back to life. I have been having this issue for a while. duri...
Connection lost after partner engineer cut cables
Hi there,This morning we had our Hub 3 installed by a lovely engineer, finally had connection for a good few hours before I noticed it dropped off. Then heard drilling outside my house. A third party engineer was doing external works (which the origi...
After 'Scheduled Maintenance' my Broadband keeps dropping out!
I received a message saying 'the work has been completed' so I restarted my router and had nothing but problems since (see below)Sync time failures and channels unlocked for 5-10 minutes before it comes back again, only to do the same thing between 2...
WiFi hub losing connection on and off
Hi everyoneHaving some trouble with my router lately. For the past 2-3 days I’ve had random moments where my WiFi will disconnect, the main light will show green and then flash green, with the WiFi and arrow symbol also flashing green. The line symbo...
Internet issues
Hi,I've been a customer now for a few months, and everything has been great, up until a few days ago.I was online, all working fine, when the internet connection just dropped out all of a sudden. No biggie I thought, these things happen, so I checked...
internet
Yesterday and now today, my internet and wifi suddenly cut off, and after 20 minutes or so, I checked the speed and it is very slow, what is happening?
