Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Modem mode or not for eero 6 and hub 3
Hey folks, I’ve some eeero 6s on the way and currently have the hub three. I’ve seen most of the advice/install guides says to switch to modem mode, to avoid conflict with devices connecting to Hub over Eero, but wondering if there’s guidance around ...
GIG1 package with HUB5 in modem mode TP-LINK AX11000
Hi I have the GIG1 package with a HUB 5 in modem mode running a TP-LINK AX11000 router when connected via ethernet CAT6 I don't get a gig a second speed its varies from 200 mbps to 600mbps.QOS - is disabled on routerAny ideas?
Superhub 5 modem only custom dns on 3rd party router not working
Didn't have a problem when i was using the superhub 3, but now i have the latest router in modem only mode the dns settings on my 3rd party router are not working, they are still defaulting to the virgin media dns settings. I also don't know if this ...
Hub 5 - power plug connected to Teleste IPI-GI Isolated Power Inserter issues
I'm experiencing a persistent issue with the isolated power inserter connected to my Hub 5 router. The power plug for the "Teleste IPI-GI Isolated Power Inserter" has an indicator, an LED that glows green when the connection is stable and power is fl...
Resolved! use my own DNS
I'm using a Hub 5x. I'd like to set the DHCP up to give out my own DNS IP addresses rather than the virgin ones however this looks to not be possible.I'd also like to use my own IP subnet instead of 192.168.0.0/24. This also looks not to be possible....
Resolved! Hub3 can’t connect phone to app
I can’t connect my I phone 12 to the VM connect app. Downloaden and set up the app, then I get error message “Looks like you’re out”.Have reset the hub and in/ & reinstalled the app a few times with no luck.Has anybody come across this before & found...
Terrible Download and Upload Speeds
Hi, I have had terrible download an upload speed since before Christmas. Below is a typical speednet test result that I receive. My package is 516mb download with 52mb upload, can anyone shed any light as I am not getting what I pay for
Galaxy A13 showing as connected device on Hub 5
Hi I've just had virgin installed and right from the first hour I connected my phone to it there's been a "Galaxy A13" shown as a connected device. It's not a device I own and I can't work out how to remove it from the network or figure out how it go...
Broadband down for short time - multiple times
Over the last month or so my internet connection goes completely and then is usually back up and running again after about 5 minutes (sometimes 10). Ethernet and wifi has gone and also the V6 box reports that it can't do a proper search. It's as if t...
New installation, NO RF signal detected and Hub 3 keeps on blinking green light
Firts time trying Virgin and its been a week since package was delivered, and no internet, keeps on giving error like above, No way of booking engineer to come visit as well. I wont be staying I think!!
