Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Network dropping/white light flashing every 30 mins
Since this morning my router drops network and I get white flashing light on the hour and half past the hour. This only lasts a few minutes. I have logged in and shows DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Va...
Slow download speed to device
Hi thereWhy my download speed to device is so slowI never reach more than 850mbpsBut usually is between 550-700mbpsAny ideas how to reach 1gb everytime?Cheers
Moving into a new build, postcode not recognised
Im moving to a new build that has a virgin and bt back box. So I should be able to transfer my virgin media to the new address.However since it's a new build, the postcode doesn't appear on the VM postcode checker.Why would there be a virgin back box...
Virgin box outside house is missing
Hi, moved into my few home last year and it's got no box where the cables go into the house and there are so small exposed wires on show. Is it possible to come and and put a new box on please.
Can I get a hub reassigned to my account?
I just set up a new Virgin Media account, I was sent a Hub3, we previously had a lot off connectivity issues with a Hub3 and were sent a Hub4 which solved almost all of them. I have asked Virgin but apparently they are discontinuing the Hub4, can I u...
Hub 3 red light
Hi VMI am having issues with my Hub 3.0 which has had a constant red power light for 2-3 months and the wifi drops out intermittently during the day.The hub 3 is in router mode, it is upright, well ventilated and out of direct sunlight. I have reboot...
Resolved! Wi-fi pod ordering issue
I have one wi-fi pod for a black spot in my house which has worked wonders. I also need one, however, for my summer house (office) when I am working from home. I have tried to access another pod, but for some reason, the computer says ‘no’ when I cal...
Hub 3 red light always on
Should hub 3 be replaced?Red light on all the time. Tried all recommended actions but light stays red. Hub is not overheating and can still connect to wifi.Have disconnected hub from mains for 30 minutes and reconnected. Have used reset button. Have ...
Google wifi setup with hub5
Good evening, I've had the router installed today after leaving sky and I am having problems migrating my Google wifi over.I've attempted numerous times putting the router into modem mode the green light is displayed and after rebooting the Google wi...
Re: Hub 3 red light
I have the same exact problem. can you help.
