Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Recurrent ‘No Internet Connection’
Posting this in hope of a solution but even to know someone else is having the same issue would help as it seems Virgin Media think I’m making it up!We switched from BT (20+ years with no issues) to Virgin Media Business in June. We’ve expanded our s...
Cannot access Sharepoint - apparently there are issues with Virgin Media routers and Microsoft 365
So, Virgin, all very well having super fast speeds, but i need to access Microsoft TEAMS and SharePoint for work but all i get is a circle of doom. I have internet and Wi-Fi and can access the web, just not anything on SharePoint.Can you advise ASAP,...
2.4ghz - connecting devices
Hi, Got a smart heating fan for my daughters bedroom. Set it all up and went to connect it to my new super hub but it's only 2.4ghz connection and the hub is 5ghz. Is there a way I can connect this device to a 2.4ghz frequency on my hub to get this t...
Hub 3 WiFi opened to public itself
WiFi is open to everyone, no password required. This is what I have done :Pin hole reset for 60 seconds. Factory reset via 192.168.0.1 and no change. After every reset wifi is open to everyone and after every reset takes wifi 40 mins to show up. I ca...
Not Received my Broadband Equipment
I’ve had emails confirming my pre contract and a date when my equipment will be delivered but I’ve not received it. When asked to phone the number given in a follow up email, I was asked for an account number which I don’t have. Any advice on who to ...
HUB 5X
Ordered broadband and all installed super efficiently. Then I tried to use it. After many hours it was apparent that the smart devices I have are not going to connect to the HUB 5X. Tried calling, long waits on phone and chat. Eventually got through...
Resolved! Hub 3 solid red light
I have the dreaded solid red power light on my hub 3. I have reset hub, turned off for 15 minutes and rebooted to no avail.It is in a well ventilated area and hasn’t got any build up of dust in vents or ports. I have read that the hub should be repla...
permanant red light on hub 3
Hi, My hub 3 has been permantly on red for a while now. i have tried all the usual things and every time i get internet back the hub just stays red. i have been having intermittant signal issues from time to time where devices just drop out, or buffe...
Power Levels high side
Hi good people of the forum!I had a nightmare experience with VM last year, but got it installed again this year and it seems to be all solved. They replaced an isolator and removed what they call “sausage skin” from a few stingers that was causing t...
