Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Internet Instability
Hello, I'm having some difficulty with my internet connection ever since cancelling and switching VM account holders. The internet keeps dropping connection, runs terribly slowly at times and definitely needs an engineer to fix the issues. I hav...
one device shows "no internet" despite a good wifi connection. Other devices fine.
I can no longer access the internet via my ipad despite a functioning wifi connection (according to the ipad) and an apparently strong signal. Other devices connected via wifi are working as normal, as is my PC which is connected via ethernet. The ip...
Ethernet cable not working to pc
Hi my internet cable to my pc is showing that it is not working and hasn’t been working for the past month it is all plugged into my router and Ethernet port I have checked the router for internet, same with the port and both get internet I still don...
Wifi problem
Suddenly lost WiFi access. Still connected but it says no WiFi access and the hub keeps occasionally doing deep blue flash. Did a power off reset, and an unplug and no changes.
Atom Self Healing errors and WiFi disconnection.
Hi there, Like a few other posters, I'm getting multiple WiFi outages a day coinciding with this error:NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;What's the best ...
Wi-Fi what do I do
I just got Wi-Fi with virgin this week the router is in one room and it works fine when in that room but if I go into the room next door (I’m in a flat not a mansion) i get bad signal it’s the room right next door to the router? Is this virgin taking...
Booster sparked and smoked and now cannot get a replacement
This has also happened to me, the booster sent a huge spark and then an acrid burning smell, luckily I was there and plugged it out, very real fire hazard, I cannot get Virgin to send me a replacement, I reported this to them when it happened a coupl...
Resolved! Wi-Fi - More than one channel?
Hello,We have a new Hub 3.0 (that's what it says on the base) and I'm experiencing occasional problems with network printing which didn't occur with the old hub. We have a very old house with thick stone walls so we use three TP-Link Deco units throu...
Resolved! Relocating Router
Our router has been in our living room and we’d like it moved as if you go near it you get a really bad headache come on. We need it moved to a cupboard asap please.
Wi-Fi what do I do
I just got Wi-Fi with virgin this week the router is in one room and it works fine when in that room but if I go into the room next door (I’m in a flat not a mansion) i get bad signal it’s the room right next door to the router? Is this virgin taking...
