critical No Ranging Response received
My super hub is failing with the message 09/05/2025 12:06:18 critical No Ranging Response received. How can I resolve this?
And why do my posts keep getting deleted????
Forum Discussion
3 Replies
That’s a general message that is normally ok. Please post full set of stats as per:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
- Click on the “> Check router status” button
- Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
- Click on the “Upstream” tab, copy the text and paste into your reply
- Click on the “Networking” tab, copy the text and paste into your reply.
- Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
These are the kind of errors I've been seeing along with intermittent internet access:
Time Priority Description 09/05/2025 12:06:18 critical No Ranging Response received - T3 time-out;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:06:18 Error TCS Fail on all Upstream Channels;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:06:18 critical Unicast Ranging Received Abort Response - initializing MAC;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:05:5 critical No Ranging Response received - T3 time-out;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:05:5 Error TCS Fail on all Upstream Channels;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:05:5 critical Unicast Ranging Received Abort Response - initializing MAC;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:03:48 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:03:18 critical No Ranging Response received - T3 time-out;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 12:03:18 critical Unicast Ranging Received Abort Response - initializing MAC;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:06:0 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:05:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:05:49 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:03:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:03:24 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 08:01:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 07:52:56 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 07:52:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 07:38:43 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 07:38:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0; 09/05/2025 07:18:26 Warning! RCS Partial Service;CM-<REDACTED>;CM-QOS=1.1;CM-VER=3.0;I can't get to 192.168.1.100 anymore to copy any more logs, despite being online!
Ok so its back online and I was hitting the wrong IP for the status page:
Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 49600024 57 5120 64 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 -1.2 40 256 qam 25 2 203000000 -1.2 38 256 qam 9 3 211000000 -1.5 40 256 qam 10 4 219000000 -1.4 38 256 qam 11 5 227000000 -1.7 38 256 qam 12 6 235000000 -1.5 40 256 qam 13 7 243000000 -1.5 40 256 qam 14 8 251000000 -2 40 256 qam 15 9 259000000 -1.9 40 256 qam 16 10 267000000 -1.5 40 256 qam 17 11 275000000 -1.7 40 256 qam 18 12 283000000 -1.7 40 256 qam 19 13 291000000 -2 40 256 qam 20 14 299000000 -1.5 40 256 qam 21 15 307000000 -1.2 40 256 qam 22 16 315000000 -1.2 40 256 qam 23 17 323000000 -1.2 40 256 qam 24 18 339000000 -0.7 40 256 qam 26 19 347000000 -1 40 256 qam 27 20 355000000 -1.2 40 256 qam 28 21 363000000 -1.2 40 256 qam 29 22 371000000 -1.2 40 256 qam 30 23 379000000 -1.4 40 256 qam 31 24 387000000 -1.5 40 256 qam 32 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 0 0 2 Locked 38.9 18 0 3 Locked 40.3 14 0 4 Locked 38.9 11 0 5 Locked 38.9 11 0 6 Locked 40.9 13 0 7 Locked 40.9 17 0 8 Locked 40.3 9 0 9 Locked 40.9 10 0 10 Locked 40.3 14 0 11 Locked 40.9 6 0 12 Locked 40.9 6 0 13 Locked 40.3 0 0 14 Locked 40.3 0 0 15 Locked 40.3 10 0 16 Locked 40.3 7 0 17 Locked 40.9 5 0 18 Locked 40.3 11 0 19 Locked 40.9 5 0 20 Locked 40.3 5 0 21 Locked 40.3 5 0 22 Locked 40.9 6 0 23 Locked 40.3 8 0 24 Locked 40.3 0 0I suppose this was a temporary failure of virgin? I will post back here if it goes offline again.
