Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Newly purchased package
Currently set up a new package for 350MBPS. (I think that's the correct term). Been doing some reading up and it seems we will be Recieving the Virgin Hub 3 for that speed but I've read some quite frankly concerning things regarding the speed and str...
Upstream Modulation Changing
Hi,I have a Hub 5 in modem mode. Ive noticed that the Upstream modulation has started to fluctuate between 32QAM and 64QAM. This has been happening for over a month now. Initially the modulation would drop to 16QAM and stay between 16 and 32. However...
Does this BQM look right?
New customer on Gig1 (M500 with Volt) and a Hub 5. Connected in modem mode originally to a DrayTek 2962 and now an Edgerouter-X. I originally stated out with M500 and a Hub 3. The BQM for that looked perfect when using the Edgerouter-X. Does this BQM...
Resolved! Unable to order first Wifi Pod
Trying to order my first Wifi Pod but VM Connect App won't give me the option even though it has just scanned rooms below 30 Mbps...Cannot find a page anywhere on My Virgin Media account pages giving me the option to place an order for this. Would ap...
Internet Connection drops out every day
Hello there, I am most frustrated whenever i try and contact Virgin Support over the phone, and feel like ending my subscription, so here as a last resort.We have the most current 1GB package with everything included, but every day I get notification...
Can’t order pods
Hi, I am unable to order Wi-Fi pods despite having poor WiFi in numerous rooms. We pay for 350mb yet get less 20 or worse in numerous rooms.I have done a scan and the app recommends pods but there’s no option to do it. Can someone please help as it m...
I moved house mid wifi contract, and a new contract has been started?
I moved house in September 2023, and contacted the Virgin team to change my address. I was mid contract at this stage. After this move (I paid moving fee) a new contract has been drafted and extended for another 18 months - one that I did not agree t...
On-going poor experience after a cable has been cut in the road
We have had an absolute torrid time trying to get a damage cable fixed in the road that is not through any fault of our own (Wandsworth Council roadworks caught the cable), and because they only damaged it and did not cut the cable in its entirety, I...
@Virginmedia help Can't order pods via Connect app
Help unable to order pods via Connect APP Help
Impossible to request a POD via VM Connect
Hello, can anyone tell me how to obtain a POD? I've been going round in circles for the past 4 hours. I'm following all instructions/prompts exactly & still getting nowhere. Better still, can anyone tell me how to speak to a human? I've called 150, i...
