Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
poor wi-fi and connection
since Christmas I have had three engineers visit my home to resolve a problem that I have had for some time now, on each visit they change leads, connection plugs etc, they all say " it must be the cable from the street " they also say I will book a ...
Internet dropping out for the last 2 days, app is useless as it keeps telling me to connect to the inteI'
So over the last couple of days my internet has been dropping in and out constantly, when it on its great but keeping it on is a nightmare. Using the app is pretty pointless as it doesn't work without internet and also tells me that I need to be at h...
Resolved! Less than a week in and won’t renew at end of contract
I simply cannot believe how poor Virgin Wi-Fi is. The drop off in speed throughout my house is incredible. I have the M250 offering and get that speed next to the router, in the furthest rooms that is dropping to 20 - 25 Mbps. Compare that with my pr...
Moving Property and Internet not working
Hi,I recently moved from a property where Virgin Internet was installed,I booked my move well i advance and yesterday the engineer came to install the router on the new property. For some reason,the router did not connect to the Internet and the eng...
Resolved! c10% packet loss, Virgin Hub 3
Hello, Been on Virgin since Jan, and have noticed lots of errors (mainly in online games), ran a set of tests and found I am experiencing roughly 10% packet loss when pinging google, and my ping is between 10-60.i have 300mb internet, with a Virgin h...
Red light on hub 3
Hi Virgin Media, I have a hub 3. It started showing a permanent red base light about 2-3 weeks ago. WiFi has been intermittent. I've logged a complaint as I couldn't find anyway to report the problem. I had a reply that everything is ok. Interne...
connection drop out with Hub 5
i have issues since tuesday, hub 5 shows white solid light and connected, speed is very slow, and when ever you try to upload the Hub drops the connection and flashes red, after few minutes it returns to white but again speeds as low as 100mb despite...
All 3 Pods have stopped working
All 3 of my pods have stopped working, they are all flashing with a blue light.i have rebooted and reset the hub 4 via the connect app etc with no change.brought all 3 pods into the Same room as the hub and still no change, connect app shows all 3 po...
Intermittent loss of internet.
Just had Virgin fitted. I have been having a problem with WiFi / internet. Both my wife and son work from home and both are telling me they since we have moved over to Virgin the internet / WiFi drops out. This happens a few times a day. Have spoken ...
Resolved! Deco mesh modem mode on hub
I recently installed T - Link deco mesh to boost my wifi coverage . So I logged into my hub 3 to disable the hub Wi-Fi , to do this I have to choose modem mode this disables the router wifi. Thing is when you do this only Ethernet port number 1 rema...
