Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wi Fi not working.
Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...
Router shot?
Hub 4. Intermittent buffering issues over Wi-Fi VM Connect unable to connect to the HUB (tried all the re-boots/reinstall). Cannot access the router set-up (tried different browsers and devices) 100% Packet loss on Broadband Quality Monitor Real spee...
Permanent red light on hub
I have a permanent red light on my hub...it is well ventilated and we have reset it etc. Internet is now dropping frequently. Unfortunately the live chat will not connect and I'm unable to call...can someone please contact me.Many thanks
WiFi Pod not working with new router
Hi, I have a similar issue with the existing POD not connecting to the new router. I have tried the connect app but I continually get a message saying " we cannot connect to the server, please try again." Can you help with either or both problems?
Paying for Gig1 Fibre but haven't been changed over to FTTP or 5x Hub
Virgin might have the most useless phone service I've ever seen I'm considering leaving just for that reason alone.I'm paying £67 a month out of contract for Fibre Gig1 - all the lines in the area have been ugpraded to the new FTTP Optical system XGS...
Resolved! Booster flashing red
My hub and booster were working fine. However I switched them off when I went on holiday and since I returned a few weeks back the booster has been flashing red. I did what the manual said and tried pairing the boosters, but that didn’t work. I then ...
Awful service in first day of rejoining VM. Urgent help needed.
I decided to rejoin virgin media after BT rose their prices too high up. I was with Virgin in January and I had horrendous customer service and sent out the even worse Hub 3, I cancelled the next day as I couldn’t even get WiFi in the kitchen next do...
Internet keeps cutting out on wired ethernet connection.
On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...
nat error ps5
3 ps5s in different houses with same isp get nat error can't test connections or start Fortnite without ethernet.. how to fix it.. was fine yesterday. thanks..
can virgin upgrade this superhub 3
hi can virgin be albe to send a better router then this superhub 3the wifi is awfull i only use the 5g band and it dont seam to cope with my wifi 6 devices many my two asus laptops and my apple tv box 3rd gen and others i notice the lan port at top o...
