Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Red light on hub
My virgin media hub has had a red light constantly on for over 6 months. I called the help desk a few weeks back who advised there was nothing they could do as we still had internet. Although we do have internet it is very temperamental and is consta...
Locked replys/Arris sorry super hub
This post is kind of saying you shouldn’t be promised a certain mb wifi speed in every room r they will give you the £100 or how much it was the wifi vm promise thing  luckily it’s not true omni direction cheap antennas and cut down versions of hubs ...
Resolved! Hub 5 isn't using WiFi 6
I received and set up my new Hub 5 a couple weeks ago, and for the first hour the little number 6 showed up next to the WiFi signal indicator. It was there for about an hour and hasn't been seen since. Looking at the stats it says WiFi 5.Any ideas on...
Unable to connect to split Wifi
I managed to split my Wifi down to 2.4g and 5g and both showed on devices, but I couldn't connect to either of them - it just kept failing - anyone help
Resolved! Disconnecting every 5-10mins
Hello I’m having a big issue with internet. It’s a new broadband, last week was perfectly fine no even one drop but for last 3 days my internet is down every 5-10mins for like 1-2mins. WiFi and Ethernet connection, I got Hub 5. When I’m pinging anyth...
Resolved! Hub 3.0 orange light
Have studied other posts and done all suggestions to no avail. Orange light and wifi unstable and today kicked out of everything and my guest wifi disappeared completely( I use guestwifi for my tv/ sky a and mini boxes only) , diagnostic check says h...
Broadband cut out
Anyone else experience broadband go off at 11.20pm every night….. I’m always something on Netflix or Disney plus etc and then the scroll comes up every time it’s 11.20 ish…. Anyone know what it could be ?
WiFi not connecting to work laptop
Hello everyone, I had broadband installed earlier this week and have been having issues with connecting to my wife’s work laptop.The laptop ‘sees’ the router but refuses to connect, or briefly connects and then drops out. The same happens when I try ...
Resolved! Hub 3 - Red Light - can't resolve by Contacting Virgin
Tried to call Virgin this morning but no options to actually speak to anyone with this query. Also the Web Chat is not working, so pretty disappointing to start with!The issue I have is a Hub 3 with a solid red light. It's not a heat problem as the h...
Superhub 3 Faulty Constant Red LED
Hi i need to be sent a replacement superhub 3 as it has a constant red light at the bottom instead of white which means its overheating acording the the VM website and my internet keeps dropping out and i have to turn the hub off constantly to get it...
