Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
someone confirm PW down lvl tweeks
Hi all so I am on 1gig with hub5My DL powerlvl is a bit low between - 4.9 to - 2.9I would like to know what forward path attenuator I would need to bring these up a bit.But at same time my PL for up is just in range 35.2 to 36 would like to bring the...
router red light permanently on
hello, ive had a red light on my router for three days, ive tried online reset also pin reset on off rfor 30 mins a few times and its still red, from what ive read in the forum is that it needs replaced ?
Re: red light on virgin media hub
Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?
Old superhub 1?
Hey allMy hub has not been particularly reliable lately, it may work ok for a couple of weeks then drop out repeatedly for a few days.I have been with virgin since they took over telewest communications.I have had a look at the back of the router and...
Resolved! Hub 5 No Broadband and IPv4 Lease Expired
Around 10:30am today my fiber broadband dropped and my Hub 5 router started flashing blue. Initally I rebooted the router and still no luck.I then checked the routers diagnostic via the routers webpage, and it showed it had no broadband connection.Ch...
Hub 3 in modem mode showing on WiFi
Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...
Unable to order wifi pods using VM Connect app
HelloLooking at the majority of the forum chats on this topic, it appears there is a fundamental flaw with the VM Connect app being marketed as the primary tool for ordering wifi pods if there is are black spots detected using the VM Connect Home Sca...
SuperHub 2 upgrade to 3 (4 and 5 not available) - get 3rd party router?
I have a SuperHub 2 (12+ years old). I just contacted Virgin for an upgrade - told that SuperHub 4 is sold out and version 5 not available, so I'm receiving a SuperHub 3.As far as I understand 3 = DOCSIS 3.0 and I was hoping for DOCSIS 3.1 (much bett...
Hub 3 issues sorry for it being long
Hi I'm on m350 volt package.. been with vigin sense February.. I called virgin just over a week ago as my pup had damaged the fiber wire I know I'm stupid... bit engineer came out and replaced the wire.. ever sense then I've had issues.. So wifi will...
Awaiting POD 4 weeks
I have been awaiting POD for 4 weeks I have been informed one hand been ordered 4 times not one has arrived I have telephoned numerous times complained three times still not arrived discussing customer service been lied to and refused names of staff ...
