Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broadband & Tv
Hi my WiFi has been messing about since Thursday and online it says postcode issue will be fixed by Tuesday morning, that’s 4 days no WiFi and no Tv, when is does work it keeps loading and bugging out. This frustrating, I got a family of 6 with 4 kid...
Ordering wifi pods
I've run the connect app and have areas with speeds of less than 30 Mps (not to mention complete dead spots that can't be captured by the app as it just tells me I'm not at home...). I've been around in circles trying to order pods. No response to my...
Simple Port Forwarding Hub 5 Not Working
Hi everyone,I have been doing a simple Port Forwarding task with the Hub 5. I have done this before with previous Hubs countless times and not had any issues, but can not work out what has gone wrong this time. I have a simple set up of just a deskto...
Child safe DOES NOT WORK
Virgin media's child safe does not work. If it does work then it stops working randomly, so unless you are regularly checking you wouldn't know it has stopped blocking sites. THIS IS A HUGE RISK TO CHILDREN. Especially if parents have no idea that it...
When will my order be dispatched
Hi, my order M250 Broadband was made on 08/09/2023. There is no update about the dispatch so far (5 working days). On the contract, it shows that the chosen delivery date is 12/09/2023. May I know if my order has been dispatched or not? And I could n...
Resolved! How to install TP-Link Deco M4 home mesh
Hi, I have just bought TP-Link Deco M4 whole home mesh on recommendation that it is easy to install. I have Virgin Media broadband, TV, and the landline phone has been connected to the hub. I have a smart TV, and a home security system using WiFi. I...
Upgrade Superhub
Hello VM,I am currently running the Gig1 braodband package with Maxit TV (7 channels). I called this week to ask about upgrading to the Superhub 5/5x for the following reasons:- I wish to avail of Wifi6 capabilities- The Superhub 4 has been problemat...
Unauthorised trespass on private land
Yesterday installation of your services were being carried out on the main road at the top of our private driveway. Your team decided that It was a sensible move to completely block access to our driveway meaning that both myself and one of our neigh...
I need a wifi pod
Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...
VM Connect not connecting to Hub 3
I have searched through the previous posts on this subject but cannot find a suitable answer other than one which is at least 6 montgs old which Virgin were meant to be rectifying on an urgent basis. VM Connect worked perfectly with my old Hub 3 bot...
