Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Problem connecting 6E laptop to WiFi
Had a new laptop, Christmas gift costing almost £1,000 Samsung Galaxy Book 3 but could not connect to my WiFi but would connect at my friend's house to his Sky WiFi. Did all the usual checks and spoke to numerous virgin customer service people nothi...
High errors on a single channel
Hi, I have very high errors on a single channel for download (CH30) there also seems to be high T3 timeouts on upload, is there anyone in the forum that can fix this? Here's some info:- 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (...
Unable to get my first WiFi Pod
I have been having serious problems, just trying to order a wifi pod. Initial contact 14.2.2024, asked to do tests, Real Speed said it could not connect to the router.18.2.2024, tests tried again, still not connection to router . Wifi pod ordered26.2...
Connection issues
I have been having connection issues for the past few days but today has been extremely bad. Starting at around 8pm.I had this issue a few weeks back which was posted on the forums in the gaming section which turned out to be my neighbour sharing our...
Anyconnect VPN keeps reconnecting
Hi Folks,Thought with WFH so popular now somebody may have come across the following. My remote access VPN client keeps reconnecting at regular intervals, this doesnt happen when I teather through my phone. Is there and setting i can play with on the...
Resolved! Pods getting hot and buzzing
Noticed and also heard and felt WiFi pods getting hot, and buzzing, had to unplug 2 off them, as didn't feel confident or a safe idea to keep them plugged in. Have read of other users issues with them. So what is the safety procedure, and why would t...
Hub4 & Connect app
Hi from a very frustrated user as I have tried all suggestions given but nothing has worked.That includes pinhole resets & normal reboots.I have lost count of how many times I have uninstalled and reinstalled the app. As far as the hub is concerned I...
Absolutely Useless in Maidenhead
Constant issues with speed and latency in Maidenhead. Had an engineer out like 4 times since last June installation and now they've stopped replying so they asked me to post about how poor the service is.Ironically at the end of last year there was t...
Virgin email on Windows 403 forbidden
Just recently when i try and access my emails on either of my windows laptops i only get the message 403 Forbidden, any ideas as to why sand how to access my emails please?
Frequent connection drops
Hi,I am experiencing an issue with my hub 3 where my internet connection frequently drops. When this occurs, the power light begins to flash green, the WiFi light then shows solid green and then the internet light flashes green. I lose all internet c...
