POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
New VM customer. Hub 3, tv and landline. Landline finally connecting incoming calls, hib speeds fantastic, but the wifi Hub 3 with a single pod, but just so unstable. Keeps dropping. Connect tests are hit and kiss as phone has dropped out. Any ad...
I have had Virgin Media internet for around 2 weeks, and have tried to sign up for a Virgin Media account with the information that was emailed to me (Account Number and Area Code) however whenever I do I get the error message "We can't find an accou...
Hi all, my Internet went off on tue the 25th of Nov, I was advised to do a factory reset, I currently have my router in modem only mode, since then the router will not let me change the settings, engineer attended Thurs and told me I had a upstream...
The external brown box on the outside of my property is damaged and has no cover. It is letting rain water into my property. How do I get this repaired? Thanks
Repeated buffering, recent visit by VM team but no improvement in service. any ideas as frustration leading me to be close to change in service provider
Hello I was given a number 0333 000 5925 by the retentions department to contact the faults department regarding ordering some WiFi pods. This number seems to be more for reporting faults outside the home eg street cabinets and utilities cutting thr...
Why or why weren’t we notified of the routine work this morning.I find out at 4am when trying to connect it’s out.however it’s out between 1 and 7am apparentygot a very important online medical appointment via zoom this morning so extremely upset tha...
Same as other posts. I told the sales team I was missing the ONU power supply but they were 100% only concerned in up selling virgin products. Hub 5 arrived but no ONU power supply
We have a constant red light on our router. Have tried resetting it, have checked all the cables but still solid red. How do we get this sorted?
Not really happy so far with Virgin Media. We went for the full speed fibre line and have experienced nothing but issues. Firstly, the WIFI off the Hub 5 is poor. It doesn't reach the whole of the house and it's not a big house. Yes previously, I use...
