POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi Folks, I am having the same issue as others with Wi-Fi deadspots and not being able to order pods. The App notes something like 'the order feature is on its way' looking at my account online there is no option to order and via the phone I am not ...
i am into my hub but when I change password it says original ps is incorrect please help
HiI was advised on here last week to invest in a mesh system and put my Hub 5 in Modem mode.I have purchased the TP-Link Deco AX3000 and a 8 port Gigabit switch, which is being delivered tomorrow. A video I watched on YouTube had the Hub 5 linked to...
Received new Hub 4 - 31.10.23, connected the set. Now Wi-Fi is very intermittent, Red light keeps coming on, devices keep dropping their internet connections. Have rebooted system several times over the last few days. All connection checks say that e...
Service with VM is no where near as good as it used to be,3 hours on the phone to either 5 or 7 different people trying to fix wi-fi problem ,they never did,promised a new hub within 7 days and still no hub,for 20years never had a problem with wifi u...
So I had fttp installed a few days ago. Top package (1132mbps) and all working fine for a few days. Since 11pm last night (roughly 12 hours) it's been off completely. Restarted the hub 5x multiple times both soft/hard resets. Nothing but a flashing b...
Got a new hub 5 on Thursday and unable to pair my white WiFi pod. Tried moving it close to the hub and it flashes but does not connect and isn’t shown on the connect app. Spoke to support but they didn’t understand and just emailed me a link for set ...
I had my broadband set up last week and am trying to get hold of virgin to request a booster as my package offered up to 3 or 4, I can't seem to get through via phone or email so wondering if I can get help here. Thanks
Hi all,We had a weak signal in our kitchen, and my WiFi pod didn't do anything. I presume it was faulty as when I unplugged it, it was very hot!That aside, I bought an extender from Amazon (because I couldn't be **bleep** with the hassle of calling V...
Hi my mum's Hub 3 keeps losing ethernet connection or basically stays on wifi. This has been going on for at least 2 years i think. In that time i have VM come and check outside connections, change to a new hub 3 and remove the filter that was connec...
