Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub 5 - plug in booster

Ive just upgraded to Hub 5 and speeds are very hit and miss around the house. I am waiting for some pods to be delivered but in the meantime I remember a plug in booster being put in by an engineer on a previous visit. Will this slow down my broadban...

GBVMCom by Joining in
  • 3 replies
  • 0 kudos

Phantom device shown in VM Connect app

Hi,I previously had my router set to use a custom SSID and passphrase and everything was working perfectly. Recently, I started noticing a slow down in the speed at random times of the day, sometimes to the point where my internet would not load at a...

Service down

Service has recently come back after being down all day. It’s reportedly up yet I cannot connect through either wifi or Ethernet.  I restarted hub5 but no change. Then reset hub but still no change.  im at a loss what to do next. 

No internet BH17

No internet since 3pm, nightmare as the end of the football season!!!Yes reboot & all the cable checks, been though this 100 times so yeah there's no internet. 

Intermittent connection for 3 months

Looking for help we have been having intermittent connection issues since early march and have been assured time and time again on the phone that it would be resolved on numerous occasions the most recent was the 1st of may and being told on Tuesday ...

ScottG99 by Tuning in
  • 16 replies
  • 0 kudos

Wi-Fi Pod Delivery

I had Virgin broadband (1 Gig package) installed at home on 13 May. It was immediately obvious that the Wi-Fi coverage was not sufficient to cover the whole of our home but we gave it a couple of days to settle. With no reception still in almost half...

kwscott by Joining in
  • 2 replies
  • 0 kudos

Broadband keep disconnecting

My Hub 3 keeps disconnecting, here are the logs (I don't know what any of it means) I've booked an engineer but would prefer if it could be done remotely if possible before the visit and I will cancel.ThanksDownstream bonded channelsChannel Frequency...

No wi-fi

Last night at 11.30 our wi-fi went down. Internet via ethernet cable is still fine but no wi-fi.Have done multiple reboots, including hard resets via the hole under the box but the wi-fi is not working at all.We only have the router set up for 2g (lo...

charscot by Dialled in
  • 14 replies
  • 0 kudos

How do I contact VM to get a replacement router?

Virgin Media - How do I go about getting a new router? This has to be the most ridiculous way to contact a service provider I have ever come across! And I work in telecomms!The Hub 3 that I have has a constant red light, I have done the following- Re...