Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Moving home
Moved into my new house on the 22/04/2024, brought my virgin equipment after being told I could had an engineer coming out on the same day to install my hub. The guy completed the internal socket but he could not get it connected outside because a wi...
Wi-Fi working on phone but not on other devices
This morning my WiFi decided it would stop working. There are 3 iPhone users in the household - all of which remain connected to WiFi however all other devices (work laptop, PC, Alexa, Oculus, PS5, Ring doorbell, all smart tvs) will not connect to Wi...
Broadband drops out daily
I have almost the same issue. The only difference is that my hub 5 tends to have a pulsing white light when it finally drops out. Everything else is the same - it drops out, no connectivity to any devices but WiFi is still transmitting, and needs to ...
2.5G port broken after latest firmware update on Hub5
Version LG-RDK_7.6.15-2306.5 breaks the 2.5G port, when will this be fixed, and can the version be rolled back to a working version instead of rolling out broken software?
No https access at all with virgin since 2 days
I have no https access using Virgin broadband. I cannot do my work
Permanent red/orange light on Hub 3
My Virgin Media Hub 3 has been showing a permanent redish light for a few weeks now. I have turned the device off for 15 min and on again, and this has not resolved the issue. I have also done a factory reset via the app and this has not fixed it eit...
Hub 5 - can no longer name my devices?
I have most the devices connected to my Hub 5 named for ease of use. The interface for doing this is buggy at best (you cannot rename stuff on row 3 onward as it overlays the top row items, plus you have to check MAC addresses on another screen firs...
Callback
Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what. All supports p...
Hub 3.0 - Requires Upgrade.
As per title - I have had the Hub Router 3.0 since its initial release. It has shown the red light on the front for some time but continued to work. Today I lost all WiFi devices to my router for almost the entire day. I unplugged the router and also...
Resolved! Installation questions re moving house
Couldn't find the correct place to post this...hope this is ok.Anyhow, moving house next week and had a date arranged for my virgin services to be moved - same package I'm on now etc.Today they told me they were cancelling that, as I needed new cabli...
