Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
No internet for 5 days
For the past 5 days I've had no internet, tv or phone. I know this is a local issue but I keep receiving differing times and dates for when it's due back on. Can anyone advise how long it usually takes and can It be at any time that you are reconnect...
Red Light Hub
Hi - I’ve had a solid red light on my hub for several weeks. Have tried resetting and turning off / cool down. Do I need a new hub? thanks
Hub 5 constantly cutting off
Hi, iv been with virgin for their broadband for around 2mths nearly, not had any issues until today. The internet keeps going off, has been like this constantly for the past hour, the box keeps blinking blue and doesn’t change colour? I’m having to t...
tired of hub5 keep dropping
been a virgin client for over 10 years never had issue like now with hub5 net keep dropping every other min this is bad as hell i will hope for someone to contact me and sort this out of give me back my older router much better than hub5.
Cannot connect to Hub 4 Router via IP Address. VM Connect cannot find router.
Had Hub 4 for maybe 2 years. On and off issues. Then 2 days ago I try to access the router to switch off 5g to add a 2.4g Wifi plug and cannot connect to the router ip address. After many attempts get to the password page, sign in and it's simply a ...
Hub 3.0 red for 6 months
.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn...
Broadband keeps dropping
Similar to other people i am experiencing fairly regular drop outs in my hub, with the internet going down for anywhere between 30 seconds and 3 minutes, it does reconnect itself. The help on the main site suggested a factory reset which i have done ...
cable been cut
my cable had accidentally been cut tv been rejoined but it's temperamental how do i go anoth booking an engineer
Red light on hub
Hi I have noticed that my job has a red light on all the time I have unplugged and rest a few times but the light is still there it is not hot or over heating can you help me with this please
I'm not happy
They have been chasing me for feedback for a long time.OK.My contract started on 21.03.2023.The service is excellent, the price is low, no problems - I was happy.It turned out that in February 2024 I had to leave the apartment where I lived. Since I ...
