Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub red light
A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The ro...
Hub4 power issue
How do I get a replacement hub and power plug sent out without an engineer visit?there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid agai...
Hub5 yellow flashing light
Hi,is there any solution for a yellow flashing light on a Hub5? Internet and to are both down following a heavy thunderstorm in the Leeds area?Andy
Resolved! How do I order a WiFi Pod?
I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...
How do I submit an area fault?
The broadband for my area goes down about once a week. However, I can't get anyone to fix it properly. When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neig...
Multiple modem (Hub 3) issues recently
Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...
New Hub 5 - MacBook issue
I’ve just upgraded to Gig1 with a new Hub 5 delivered. Every WiFi device is working correctly but the MacBook Air has a major issue loading any website, once a website is loaded (30s) you can navigate within the website instantly. Everything worked p...
Resolved! Worst service for 25 years
Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.A cost increase of 8% has coincided with a 98% degraded connection.Symptoms: HUB3 red light on permanent...
WiFi connected but no internet (on random devices)
Hi, I have a Hub3. Had this issue for a while but it's becoming more frequent and therefore more frustrating.It can affect any device, but usually our phones or laptops. It was for this reason, I had ethernet connection installed upstairs via a split...
Hub4 problems
My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...
