Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5 On A Constant Update (Flashing Green)
Woke up this morning to a red flashing light, did the usual unplug and rest. Went from flashing red to flashing green. Which is it updating right? Left it for 30mins, then did a reset with the button underneath. Still flashing green, no broadband iss...
Broadband Ireland new customer’s offer
Hi all. I am currently on the notice cancellation period with VM Ireland. The wife will rejoin so we can get a new customer’s deal. While subscribing to an offer, can I pick the start date of it? Just trying to figure out the right timeline so we din...
Retrospective broadband service status?
Is there anywhere I can see whether there have been interuptions to VM FTTP connection in the last 24-48 hours? On the evening of 18 / 19 May, the service went down from just after midnight to about 11am the next day. I only found the issue was affec...
Resolved! Possible Problem : Excessive Downstream/Upstream Power Levels
Hi,Around a month ago the area I live in was subjected to massive lightning strikes that took out some equipment in the cabinet near to my home and also a load of equipment in my home (and many others). Anyway, the engineer changed which bit of equi...
Internet Unstable message but using a WiFi pod
Hello, over the past few weeks I've been regularly getting a "Your Internet is Unstable" message about 30 mins in to any Zoom call, which I use for work. I've looked on here and I've seen recommendations to turn off Smart Optimisation as the problem ...
WiFi Pod - Router replacement
It so frustrating to see why so many people have the same problem and yet VM or their CS don’t seem to have a clue.So, I had my router replaced today by a VM technician with the Hub 5. Ever since the router has been replaced my WiFi Pods (white) woul...
New router not delivered
spoke to someone on chat over a week ago, was having problems (still having )getting WiFi connected to phones laptops TVs they did a check all seemed fine but had to use Ethernet cable to get tv working the router is old hub 3 that we’ve had for 8 yr...
Red light on Virgin Media Hub
I have tried the reset and nothing happens. The red light is still showing. The hub is in a ventilated position away from other items. Based on other responses I need to be sent a new hub please.
Router clicking
My router has suddenly started to click for no reason, I can get onto the internet no issues but the continual clicking is driving me mental. Any ideas as to why this is suddenly happening any help would be great. Cheers Pauline [MOD EDIT: Subje...
Resolved! Virgin media connect app
I'm having a very similar problem. It started with a WiFI pod not connecting with the App and several unsuccessful attempts at reinstalling using various locations. Next tried rebooting Hub 4, now the Hub and Pod both are not visible to the App yet ...
