POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I have recently moved into a new property and there are 2 virgin media wall sockets (which are both live i.e. the router works in both of them). One socket in the front room and one in the loft.When the router is plugged into the front room I do not ...
I tried to fix my packet loss issue about 3 months ago, but it never got fully resolved. Since then an attenuator has been added to fix the power levels to a normal range, but the loss is somehow even worse than it was in October. If there is a fault...
Hello, I have an ageing hub 3 and over the last week it has been playing up. We turn it off at night to save electricity and when we turn it back on it doesn't always boot correctly. Came home this afternoon and now for the 4th time it hasn't booted ...
Extremely slow or lack of the internet. Waiting for new cable since 16th December.Below down and upstream Down: 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 132300000011.140QAM 25624228300000011.640QAM 256...
Hi, Can I please get a replacement for the splitter which connects broadband and tv box. I was renovating my living room and the wire snapped. Thx 
Hi I have run a test in part of my home where I need wifi and it’s poor. I would like to order a wifi pod to boost this part of my home.
I have signed up to Virgin broadband prior to moving into a new home. I originally selected an installation date later than needed as I wasn't sure when I would get the keys, which ended up happening sooner than planned.I have tried to contact Virgin...
My sister-in-law has over the weekend done the price gouging dance and finally ended up on a price/package deal that isn't ripping her off.Anyway as part of the "upgrade" she has been moved onto a M350 based connection. She enquired about a Hub5 upg...
Hub 3 red light nothing blocking it in open space been turned off each night for past week still get red light when turned on please help
HiI havnt yet in many months been able to get over my minimum download speed on giga broadband i can barely manage 500mbps on most days regardless of time, any chance virgin can take a look at this and resolve. I have the hub 5 in modem only mode wit...
