Recent DiscussionsNew Ubuntu Laptop and wifi speed issue I've just bought a new laptop running linux/ubuntu and experiencing wifi speed issues which I don't have with other devices, including another laptop running ubuntu. The problem I have is that the sp...Free upgrade from Hub 3 to Hub 5 please Hello VM Forum Team. I understand from a recent VM press release that VM has begun to upgrade those of us with Hub 3s and 4s to the Hub 5 without charge. Assuming there are no additional contractua...Experiencing minimal packet loss and frequent ping spikes Have been experiencing low packet loss 1%-4% and frequent ping spikes in online games. It's been happening on both WIFI and ethernet. Heres my bqm Pre pay return package not received. We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have...Latency spikes/dropped packets, at wits end! Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and ga...Old router location, options for moving or improving wifi coverage. I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top....Throttling / Peering Issues I'm suspiciously having issues with download speeds from Github and GDrive. I'm talking like less than 1MB/s. This issue goes away as soon as i use a VPN, has anyone else run into this problem? This...Hub 3 red light The red light on my Hub 3 is constantly on, but the router is not hot to the touch. I have turned the router off at the mains and restarted it, and also did the pin reset to factory settings - all t...VM Connect app reset I've just moved house. I moved my router to my new home so everything looks the same to my devices. I have the VM Connect app on my phone with all the readings of my old home on it but I want to remo...Hub 3 Ethernet failed with red light - new hub needed We have had our current Hub 3 for many years. It's connected to our main PC and a number of other devices via Ethernet. We use Wi-Fi as well. Last week, I noticed that the main PC was connecting via...
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