Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My Virgin Media connect app is not working.
The app loads and I am logged in but when I check Broadband it advises I am not at home, even though I am.
Turn broadband off at certain times
Hi, Is it possible to turn broadband off & on at certain times? Seems my little girl is sitting on phone to very late. Can you turn off at night and turn back on morning? Thanks for any help.
Major packet loss since last night - dead cab amp?
Everything fine until about 6:15 last night and since then horrendous packet loss, upstreams at 32 and 16 QAM on a SH3. Rebooting the router did nothing. Can someone from the forum team contact me so this can be investigated? RM11 area.
Virginmedia has not got my contract on file as it was before it went digital.
Who do I contact regarding my contract joined 18th September 2014 they have no info on my contract as it was before they went digital.
Resolved! Endless loop trying to order wifi pods
Could any fabulous and friendly Virgin Media rep help me get some wifi pods? I've been going round in a loop here for a good chunk of the afternoon 路A quick overview: We went with 1Gb package to improve upload speeds over BT and so far the 5X Hub a...
Resolved! Connect app can’t find hub, unable to order free pods
Since getting the Hub 5 installed a couple of days ago, my Connect app can’t find my hub even though I’m connected to it and it is working. I have a couple dead spots upstairs and also at the back of the house but I’m unable to confirm these with th...
Wrong PON ID
Hello, We initally ordered at the end of November 2023 however have had several engineers attempt to install however they keep running into an issue with the PON ID.We have had 4 engineers attempt an install each to be told it is the same problem and...
Move router location using TV outlet
Previous owners of the house installed VM TV sockets in a location where I would love to have the router.So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed.Basically I don't kn...
Resolved! Mesh System
Hi I have a Virgin router 3 with 125 gig speed package, there are a couple of areas in my house were the WiFi signal is weak at times & drops out, I am thinking of trying to improve this by adding a TP-Link Deco X50 AX3000. Is there anyone who has do...
Resolved! M125 - which hub at installation?
We are waiting for our M125 installation. Which Virgin Hub are we likely to receive with this as I'm reading lots of Hub4 issues at the moment which is concerning?
