UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
On 23-May-2023 at 04:17, my Hub 5 was rebooted via a remote command. Since then my Devolo 1200 powerline adapter cannot connect to the router, despite being plugged directly into it via Ethernet. All my other devices, which use Ethernet or Wifi, can ...
I'm also having this issue after setting up my wifi myself. My account settings when viewed on desktop have childsafe off but many sites are still blocked. I gave it a week to see if it would fix itself but alas it has not. Experiencing this on deskt...
HI I have had an issue with my broad band which caused me not to beable to get on some websites using the broadband but I can access them on my 4g network. I had the modem changed by a tech and now the website still isnt coming up and during online g...
Hello all,The wifi pod I have in my bedroom has suddenly started making a lot of noise; the fan is clearly working in overdrive but I have no idea why! It has been completely silent for the last few months since I first got it.I have two wifi pods in...
I've switched on the parental controls which controls/ restricts access to website etc generally not by specific devices connected to the router1 is there a way of changing settings by each device connected rather than all devices connected2 my darl...
Hi,I had my router replaced by a VM Engineer on Tuesday evening to a Hub 5. He said he would get someone to reconfigure the WiFi hubs centrally. I wanted to rescan the various rooms using Connect app to see how the router and pods were working, but t...
I have tried running the network diagnostics tool in the router due to my connection producing a high latency however after trying to run it in Chrome, Edge and Firefox I am having no luck and the tool will run to somewhere between 11-25% and then ki...
I got an email saying to reboot my router so I get an double upload speed on Gig1. I did that and ALL my PODS stopped working again, so has my WIFI. I've rebooted everything again and it's still not working Ethernet works (and the 100mbs upload has b...
Hi, My devices keep losing connection to my hub 3, tried all the steps on the website, reboot, reset. Nothing seems to work, even wired devices lose connection and it's every single day. I used to have my router upstairs, but then i upgraded my p...
Hi Could I get assistance ordering another pod, tried using the connect app and its just not working! I could do with another 2 but understand we have to order 1 at a time Thanks in advance
