Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Re: Extremely bad latency issues. Cannot make video calls.
Have the exact same issue - and I have figured it out, go into the Router settings and disable 'channel optimisation'. And boom, perfect video calls again. Virgin refuse to admit there is an issue with it, but it makes sense to think that when on a v...
Wifi Pods
Hello, I have been receiving awful signal upstairs since having Virgin fitted and downloaded the virgin connect app to show that I have download speeds of 1mb upstairs.I have requested a WiFi Pod and this has been confirmed 4 days ago and had email t...
Slow to no internet
Hi, I'm running out of ideas for an issue I'm having and I work from home so it's not great.. I'm on 1 Gig and for the last couple of days PC has slow to no internet access. When I do a speed test (when it allows me to run it) I get around 8Mbps dow...
Resolved! Very frequent internet drops and slow speeds for over a week
Hi, I have very frequent drops in internet and slow speeds, this has been happening for a week. I use I a wired connection to device with wifi options off. Any help very much appreciated as the drops are enough that I disconnect from a work portal ea...
Stand Alone ONT
With the advent of FTTP on Virgin's network I was wondering if there's any chance we can nominate to have a stand alone ONT installed rather than a Hub5x. I realise the hub 5X has the ONT built in (sort of). But it would be great not to have to put t...
Request a WiFi pod
Hi, WiFi isn't reaching my ring doorbell, can I request a WiFi pod please? Thanks
slow wifi under 5M
I just changed to G1 (up to 1000M) in the past few days, and found that the network speed is often lower than 5M. Run the network diagnostic tool to check, and the display is as follows:please help:Your home network has a few problems. Checking Bro...
Hub 5 on modem mode
Set up Hub 5 as modem in order to use my ASUS router to provide better WiFi. On checking the speed, it's reduced everything to under 100mb. Any ideas?
Multiple access points for broadband
Hi,I recently moved into a property with two access points already set up, one is in the lounge (presumably for TV previously), and another in a separate office building (for internet). We do not have an internet package but would like to access broa...
Label on router has wrong information
I just got a new superhub but can't log into it because the information on the label is wrong compared with the stickers with the wifi details.. The network name it's using is as stated on the included stickers,VM***5741 but the label on the router s...
