Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
pod shows as not connected on VM connect
I have a new pod and it shows on vmconnect as not connected and as an ethernet device, after initially showing as connected by wifi. My WiFi analyser shows 4 WiFi connections, I assume 2 from the router, 2.4 and 5, and 2 from the pod. Why does vmconn...
Resolved! Tado not working on HUB 5
I am having the exact same issue as some other posts on here. Having switched to VM recently. Having switched to VM recently. My heating system which is less than a year old no longer working due to not being able to connect to the internet..Luckily ...
Router problems
CAN SOMEBODY PLEASE HELPThu Mar143No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed Mar135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=...
Cancelling an Engineer Call
How do I cancel an engineer appointment? I’ve been trying on and off all day without success. Why is Virgin so rubbish at customer service?
Broadband and installation
Engineer installed 1gig broadband but did not place where our previous supplier hub and was gone before we could connect up our appliances - unable to get any contact c Virgin to get this rectified have had to connect via tp links to hifi / streamer ...
Volt Wi-Fi Pods - Help Ordering
Hi, please can someone from virgin media help me asap. I have signed up with virgin media, I complained that I can’t get Wi-Fi on my 3rd floor home office and was sold to upgrade to o2 to get volt which was told comes with x3 Wi-Fi boosters. I was th...
Really poor Internet Service from Virgin - Affecting VPN Connection to work , for months now !!!!
Greetings all new to this forum. Did a google search for "Bad Virgin Internet service" and landed on this forum, so just signedI have been a Virgin Media customer for almost over 2 years ( why I haven't left for a another better provider I ask mysel...
iPhone Wifi Internet problems with Hub 3
I have having daily intermittent problems with my two Apple iPhones with Wifi internet and my Virgin Media Hub 3, which is rendering my home Wifi to be pretty much useless. The devices appear to connect to my Wifi but internet doesn’t work. Someti...
New hub set up but now won’t reconnect the wifi pods
I had a new hub as my old one broke it’s all set up and everything is working apart from the wifi pod. When I use the VM Connect app it says it can’t find the pod I have left it for days but nothing works. Any advice much appreciated!
Has my street got full fibre
HI Can someone tell me if my street has full fibre now? With all the little green cabs going next to the big ones. No one from VM can give me a answer or don't get what fttp!
