Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hey, I haven’t had internet since Sunday evening. And since there were outages in my area, I was waiting for it to be fixed, however, the VM is now saying all is fixed and router is still flashing green and doesn’t work. By this point I already used ...
My Gig1 has went down roughly the exact same time everyday since Monday, it's normally down for a number of hours each day I understand networks go down I work in thjs industry but what I don't understand is why Virgin don't tell us what exactly is g...
I live in an old house and wifi signal is awful, would love a pod. I'm on gig1. How do I order it?
Like some others have experienced based on their recent posts, the light on my hub (3, I think) is permanently red despite rebooting and doing a factory reset. Also despite a reported broadband speed of 265 Mbps the connection is unstable, and wifi c...
What is going on with Virgin media broadband in the RG21 area? We have had outages on different days for three weeks running. Is there maintenance going on or can’t their system cope with the amount of traffic. Whichever it is it’s a very poor servic...
For a while my broadband performance has been compromised. It can be very sluggish. Please can someone from Virgin have a look at this network log and advise me further? I do not really understand it but see errors reported, some critical. Attached a...
Since we had the outage this week Ive had problems with my wifi.Like a lot of people I have smart devices that use the 2.4 network Frequency.I had my router set up to use both 2.4 and 5.0 with different names to show which it was. Now my smart device...
Hi, Like other customers I have the 3.0 hub on which the white light is now permanently red. I have run through all the tests but the red light remains - even after being turned off for a week during a holiday. The unit is warm to the touch at the t...
Hello,The LEDs on cable modems over the last 20 years haven't changed that much they still mean the same thing Red is a problem with Virgin Media or the cable coming into your property to the box outside or the cabinet. Okay, for the second week runn...
I phoned three days ago and eventually got through to a customer service rep. After explaining that the WiFi in my four bedroom property was poor in most of the house, that had been proved using the Connect app, the rep agreed to send a WiFi extender...
