POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
So this goes back to when I ordered my package and was supposed to receive a hub 5, and the technician installed a hub 4 instead and no one on here, or at Virgin CS seemed to give the slightest crap really, just a "they're probably out of stock and y...
Hello everyone,I had a router that would connect instantly to the Hub 4 (set in modem mode) and everything was working perfectly fine. The reason I have a separate router is because I have more than 25 "smart" devices connected to it.Lately it hasn't...
Hi Mods,Can you take a look to see if there is an area fault or run some checks on my stats thanks. I'm pretty sure my power levels are within spec. It could be a street cabinet issue as this was replaced earlier in the year I think.Many thanks.
Although I am a long standing customer of over 20 years I still have a Hub 3. The light now constantly glows red (instead of white) which indicates it may be overheating. I have never been offered a Hub 4, so when will I be automatically upgraded to ...
Hi, my service has been mostly decent since signing up, but been having some intermittent disconnections. is anyone able to look at our logs for a pattern or run a test to see if there are any problems on the line that flare up please?
I called Virgin Media the other day and spoke to somebody about a VM WifFi Pod and I was told there would be no charge on my account I am a customer with a 1G account and I didn't read the email they sent me until this evening and my I could feel my ...
Hi Folks, Just installed a new Hub 4 from VM and I have a wifi pod that was working happily with my old Hub 3 - how do I check the wi-fi pod is connected? it's not showing as a connected device on my router's we page.Any ideas?Thanks in advance!Djuro
HiI'm experiencing constant drops of internet connection recently. The issue started a week or two ago and it's progressively getting worse. Today since I started logging network status at 11:30 I already had 27 disconnects. The disconnects are rathe...
Hi, I’m not sure if it’s just me but I’ve noticed a spike in dropped packets, loss of WiFi service on a daily basis, where I’ve had to reset the hub several times a day. This morning the whole thing was completely down, is there a fault in the area n...
I've had constant issues with the hub5 so i changed to the hub 4,even the technician visit I had yesterday said the hub 5 was rushed out to quick,when I set the hub4 up I ran the diagnostic tool in the hub ui setting and it said I had network issue...
