Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Intermittent internet still unresolved
I have had this issue since February of this year. I have spoken to faults team, customer services and have been dealing with Alex Martin in the forum to try and get this issue fixed. 4 engineer visits and still have same issue . The last engineer ...
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
Resolved! LoS No Ranging Responce Received
ourselves and the neybours are getting a lot of LoS NRRRany reason and resolution for this please?Network LogTime Priority Description11/06/2023 10:30:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:...
Resolved! Constant drop outs and total packet loss
Hi all, been with VM for nearly 2 years and this issue only began recently, Basically total loss of connection (wired and wireless) frequently occurring, you can see this in basic ping test run in windows CMD. i have a VM hub 3.0I have engineer comi...
Resolved! Hub 3 Red Power Light
HiMy hub 3 has a constant solid Red power light, I have read the help page on the Virgin website and several posts on the forum which suggests the hub is overheating or in modem mode.I can confirm that it is in router mode, well ventilated and I have...
VM DNS issues. Again.
Since Saturday/Sunday, I've not been able to reach two of my domains though Virginmedia. The domains in question are [MOD EDIT: Removed] and [MOD EDIT: Removed] I can access them, retrieve email and do anything I like if I go through a VPN, but t...
Resolved! Re: Hub 3 solid red light.
I have the same problem, but it's very difficult to get anyone to give a damn about any problems. I reset mine and it is flashing red and white intermittently, all VM do is fob you off. I will be changing supp.iers if someone doesn't help.
Resolved! Longer Coax Cable
Hi,I have recently received my Virgin Media broadband and TV but the Coax cable is way too short.I have heard that VM can supply 3M cables, is this still posisble?Thanks, Carmel
Virgin Hub 3 Modem Only not working
HiWhile with my Hub 2 Modem Only worked fine with my netgear router. For some reason the Hub 3 does not work.the only way i coudl get it to work was by setting it back to Router. Then it worked. Though now i have 2 wireless networks running.... whi...
Hub 3 Red Light
Hi! Was online checking speeds due to intermittent issues with Internet and noticed the light on my Hub 3 should be white however ours is solid red and has been for a long while.Could this be causing the issues with Internet connection? Thanks
