Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Issues with GlobalProtect VPN Connection
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outl...
WiFi not connecting.
For the last two days my Hub 5 has been flashing with a blue light no matter how many times I reboot or reset it. Went through all of the troubleshooting steps with no luck.I checked online to see if there were issues in my area and sometimes it said...
On-going Complaint - IP different location
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
Re: On-going Complaint - IP different location
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
Broadband external wall box rewiring
The external wall box we inherited doesn’t look too healthy. I don’t think we need the splitter there anymore and there’s a nest of exposed wires. Can I get this looked at please.
Resolved! Can’t access pictures on Facebook, Instagram or WhatsApp
Hi,All of a sudden (since 3G/4G stopped working in my area) I can no longer download photos from Facebook, Instagram or WhatsApp via Virgin wifi on my phone or laptop. Other apps and sites work fine - I can stream BBC iPlayer, YouTube etc. There is n...
Resolved! Volt 250 speeds
ecently upgraded to a volt M250 from a M125, however, on powerline im still getting the same download speeds (10 Mbps) The powerline is plugged into the wall. any ideas what the issue might be?
Red light on Virgin Media Hub
Hi multiple resets phoned for help diags showed recent drop out and resets of Hub3 and was promised a priority visit and appointment via email for a tomorrow visit but no appointment sent.Can anyone assist?Greg
Daily Broadband cut out - issues - very high latency
I've moved over to VM during April and it's been nothing but chaos.My Broadband is cuttiing out daily, around 1-4 times a day which is very frustrating and sometimes it takes around 15 mins to start working again! I've had 2 engineers out (Which one ...
Resolved! Re: Red light on Virgin Media Hub
Hi, I have had the same issue for a while. WiFi regularly drops out and devices needs hard reboot to reconnect. I have done factory reset multiple times but still getting solid red light. Thanks
