Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Red light on hub

Hi guys , my hub is showing a red light for the last 2 weeks, before used to be white. I reset it and still no change, also if I go into the bedroom, literally a paper thin wall away the signal keeps dropping on my mobile. Anyone can help? I tried VM...

JulioV by Joining in
  • 2 replies
  • 0 kudos

Virgin Media Smart Security - Hub 5

Did anybody else get the notification to turn on the new Smart Security in the hub 5 today; and that they are trialling this new security software in the hub 5’s? I’ve turned on to see, but intrigued if others will be. Think it’s only the hub 5’s tha...

t1atum by Joining in
  • 6 replies
  • 0 kudos

WiFi Pods

Evening, I have carried out a network scan within app and there are areas within the house that have a poor signal (including office). The app states that I can order WiFi pods, but doesn’t state how - not very helpful.I have tried customer services ...

Loss of 2.4 ghz WiFi

Hi , i was wondering if anybody was having the same issue as me.Last Sunday i discovered my Hub 3 wasn’t transmitting a 2.4ghz signal . After trying to fix it myself , i phoned Virginmedia . After a lengthy conversation and trying various things, a p...

Wifi Pods and VM connect App

Hi folks. I'm sure this has been answered before, but for the life of me I can't find it. The leaflet with the WiFi pod informs one that you can use the VM connect app to check the status of the pods? I can't see anything within the VM Connect that a...

WiFi Pods not working since Hub upgrade

Hey folks, new here.I have just upgraded to Hub 5 from Hub 3. Wifi is set up and working but the pods have failed to connect. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc.I have ...

Resolved! WiFi Pods - issues

Hello,I have had the Virgin Media's white WiFi Pods but I was recently upgraded to the black Wifi Pods.I plugged out the white WiFi Pods, plugged the black WiFi pods in but the Virgin Media Connect App could not find them to installFurther more, the ...

vbcustomer by On our wavelength
  • 4 replies
  • 0 kudos