UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi, my service has been mostly decent since signing up, but been having some intermittent disconnections. is anyone able to look at our logs for a pattern or run a test to see if there are any problems on the line that flare up please?
Hi,I hope someone can help us. Husband and myself are having issues with our connection for quite few weeks now. I have tried restarting the router, checked the cables did everything what was suggested and the disconnections are still happening.We ar...
Hi there, so I'm with EE broadband at the moment and monthly bill has just been hiked, so I'm looking at either a new contract there or shopping around elsewhere. I noticed that Virgin Media cable is available in my area (and would give me faster spe...
Hi All.Internet had stopped working so I reset the router, it then went into firmware update mode which usually no problem a few minutes. After 40 minuets I try the reset button for 30 seconds. Come back wait another 30mins. Try holding for 1 minute,...
I have one of the virgin routers which called Hub 3.0. It was working fine but one day it got an update and stopped asking for the wifi password. To fix the issue I pressed that reset button around 20 seconds and reverted the router to it’s factory s...
Can anyone help with the following issues? I think they may be related but my technical knowledge is not great.I have been unable to get the Connect app to recognise the Hub 5 even though I have put my phone next to it, so I have gone into the hub se...
Having issues with Virgin Media Wi-Fi. Wireless connection intermittently disconnects, regardless of distance from the router. The router has been factory reset with no avail. Tried calling customer service but a 30-minute+ wait to speak with someone...
Good afternoon AllI have recenlty installed Superhub 5 (thank you Virgin). My laptop triumphantly announced we were using super-duper WiFi 6. However, my desktop - the instrument of choice for grunt work - states it is using WiFi 5.Can I adjust this ...
Have had the M250 package for a while and in speed tests we generally hit the high speeds for download/upload. However, have noticed over the past few months that we seem to get regular issues with Teams calls freezing up at random intervals, website...
