UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
My wi-fi pod has stopped working (flashing white). I’ve restarted router and tried to add that pod again in the Connect app but it says I’ve no pod to add. Help!!
Can someone explain why my Internet keeps losing connection every single night. Looking at the Local Facebook forums it is happening to everyone in the area. This has been going on for a few weeks. If you try phoning virgin it's a 2 hour wait. Probab...
This is not specifically for Virgin but I suspect people in this group will have solved this problem. I have recently had a hub 5 with gigabit internet installed - it works great in the house but I have a garden office that only gets a weak signal. I...
seem to have intermittent broadband in the London NW1 area, been like it since 26th June
Anyone had this issue where there's just a consent white light as soon as you turn it on . Can't seem to getting anything esle out of it
Hub 3 red light can it be replaced please
We moved house over a week ago and installed Virgin for the first time. The light has always been orange with no other lights, but the internet has worked at 100-380 mbpsEvery day we've had random spikes where latency is extremely high. Like 2000 pin...
I upgraded to the Hub 6. I've been using VPN for a long while, and never before complained... until now.I have two major issues:Internet works only when VPN is disabled (undesired state) or when the VPN connection is set to "UDP" (why? I couldn't fin...
hi, I have been trying to contact Virgin Media to organise someone to come out and look at the outside grey box as it is broken and coming loose when the weather is bad - we have had it since it was fitted a few years ago. Thank you in advance for a...
Hi PaulinaI too am a 1gb customer who doesn’t have a hub 5.How do i get one please?
