Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Poor service
Hey, I've been a virgin customer for only 6 weeks now and I am not impressed. I had issues with installation where the 1st engineer installed the wrong equipment for broadband and telly, realised it was the wrong equipment drilled holes and attached...
Resolved! superhub 5 fault, incorrect details on web page
I had an Superhub 5 delivered back in march after upgrading to 1Gig., Hub has never worked properly and states that I don't have anything connected by Wi-F. 3 pods are shown as being connected by ethernet cable as is my mobile phone, I tried to hav...
Installation complaint, left without broadband.
Disgusting service from virgin. We appointments cancelled no communication why or when the issue would be resolved. Called up after not hearing anything and was told the installation team would be in touch in 48 hours. Still haven't heard a thing ...
Poor Customer service - installation
Been a customer of virgin media for many years and sadly to say every-time I have had to contact them it has been the case of long winded conversations, lame fake apologies and going around in circles as if they don’t want to help but are only listen...
External Junction Box
Hello, the external junction box and wiring from the ground are now exposed and damaged how do I go about getting it replaced or fixed ?
WiFi constantly dropping for all devices.
My WiFi connections have all been constantly dropping every 30 seconds or so. I have to disconnect and reconnect every time to get it back, menaing I have to toggle wifi multiple times just to do a google search. I've had 3 technician visits, the fir...
Hub 3 admin password
Hi all, I had my Hub 3 set so my WiFi was off (not modem mode) so my mesh network did everything, I was under the impression that the ethernet connections in the back of the hub wouldn't work if in modem mode hence turn off WiFi. Anyhoo I believe the...
Resolved! Hub 5 router mode and Deco X50-POE
Hi. I have had a hub 5 installed and it works fine on its own providing wifi and a signal to my TV and alarm system by ethernet cat 6. However my network of two Deco X50-POEs don't receive any internet signal except for a moment when the main deco re...
Internet crashing and connection dropping.
Posted this on Volt accidentally will repost this here.Hello, a few months ago we upgraded our wifi to Virgin Media's 1.1gbps internet, everything was running smoothly until recently where we've noticed that the internet keeps crashing/dropping conne...
WiFi keeps dropping
I live in a 1 bed flat and the internet in my bedroom is constantly dropping frequently. I’ve run the scan and it says my wifi is fine but the speed shows as significantly lower than it is in the living room where the hub is.
