Recent DiscussionsRouter randomly reboots and freezes – likely hardware fault, no support received Hello, I’m experiencing ongoing issues with my Virgin Media broadband and haven’t been able to get any support through WhatsApp or online login. **Issues:** - The router **randomly reboots itself ...2.4Ghz on guest network My hub 3 is set for 2.4 and 5 ghz but I only want 2.4 on my guest network. SSIDs I have OG and OGguest. How do I set this up please. Smart TV’s & Firestick losing connection Hi hoping someone can help!! Only had VM broadband a month or so sporadically we lose connection on all devices yet no issues are found when I run test. And again tonight we have connections on phone...WiFi Pod black My WiFi Pod black won't connect to hub 5, it was previously connected to hub 4 and working, can anyone help? New router needed Hi, I’ve recently been having some problems with my router (Superhub 3). It’s been periodically kicking all devices off it. A few mins later the network appears again but won’t auto connect the devic...How can I book a engineer for a broadband socket installation? I am unable to speak with someone from Virgin Media so I can book an engineer appointment for a broadband socket installation. I ordered the Quickstart installation kit for the broadband but I noti...Solid Red light on Hub 3 My WiFi has stopped today. The service status is green. I’ve turned off the hub and unplugged it. It’s now stone cold but still has this overheating red light on. I can’t see anyway of contacting Vir...Red Power Light The power light on my Hub 3 is constantly red and has been for some time. The unit feels hot to the touch and I am concerned that it is overheating. I have tried the recommended power off/on and res...NE34 outage - now over 3 weeks Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15...Hub 5 Old SSID? Hi, My old hub was recently replaced with a Hub 5. This is working OK but it is connecting to the old SSID and the new one is not listed on the available connections. It's showing the connection a...
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