Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub3 issues - permanent red light
We've had the red light on permanently for a round 3 weeks now and internet drops out randomly. We've tried all the reset and reboot options. Even leaving the hub turned off while away for the weekend and still no changes. The hub is well ventilated ...
BR6 Loss of internet and TV services
Service down since yesterday evening any updates please.
Cannot order Wifi Pod
Hi,Having run the Scan in the Connect App I have several rooms with zero or poor connection.However, I don't have any option in the app to order a wifi pod as advertised.Can you organise this for me, please?Thanks
WiFi pod shows fair connection
I received a new WiFi pod (the second one added to my set up). This pod only shows a 'fair' connection. Ive moved it to a socket next to the router to test it in close proximity but it still only remains fair. The first pod shows a great connection s...
Hub 3 - Compatitibly with TP-Link OneMesh
Here: https://www.virginmedia.com/broadband/intelligent-wifiThis states the Hub 3 can use mesh 'intelligent wifi' technology. However, when trying to use TPLink's onemesh (it is a AV1300 which I am going to use for wired and wifi in my office) The me...
No internet since signing up to virgin - Abysmal customer service!
Hi,I am a new customer to Virgin and hoping someone from Virgin can assist as so far no one has a handle on my problems. Since receiving my ‘quick start’ router, there’s nothing QuickStart about it!! I’ve had no service and no one seems competent eno...
Red light on hub
I have had a solid red light on my hub for some months. It is upright , well ventilated and only warm to the touch. I've tried the recommended solution process several times. I've asked the call centre about this and they say it's okay, but the foru...
New hub didnt work. Engineer couldn't fix. Told 2 days, then another 2, then probably another 2. Stupid.
As above, but basically I'm without Internet for 8 days now, and simply keep being told 'another 2 days'..I need this working. Ridiculous.
Service - internet and central heating connection
Can’t wait to leave this company terrible service . Cannot be contacted by email that’s to make it impossible to complain . I only want to connect a central heating thermostat to the internet.impossible to do have spent hours trying. And have had to ...
Rain Effecting Connection
Hiive been with virgin media for around a year now, and since being with them, whenever it rains i lose my connection. I have a friend nearby on virgin media who is also having the same issue. Obviously water is getting into their equipment and effec...
