Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Regular Broadband service issues EH13 9LF
For the past couple of months there have been regular 'issues' with the Broadband service in our post code. It is now 7.29am and I noticed the service has another interruption. The breaks in service come at any time and are happening far too often no...
Still problems accessing Google DNS
The issue is not resolved. It remains that around Bristol, Gloucester area at least, you cannot access Google services (Google search, Translate, Recaptcha, Google analytics), Youtube, Spotify or Toggl on Virgin media, while this works on mobile data...
Virgin Services After 9pm
After 9pm the signal on both my wifi and my secondary TV box struggle. The internet is slow and TV keeps buffering, particularly when streaming. I noticed yesterday a message appear on the TV where the main Virgin box is connected saying ‘you are off...
Resolved! Order a Pod
Hi, same here….got 1gb but upstairs is 4mb according to scan. Spent an hour on phone today including being told will be put on hold to find out he has passed my call around. On phone told they would order first pod but no email through. Help! Need 1 ...
Solid green lights on modem
Hi,Been having an issue with my modem this evening with both the green wifi light and the arrow lights showing up. I'm intermittently not getting any connection, and when it eventually came back I can't see the 5G option which my PC is usually connec...
Constant Red light on hub
My hub has a constant red light even after switching it off and on again. Still seem to be connected to the internet so I’m not sure if I should be worried about it. It’s a 3.0 hub. Should I just ignore it as I can still access the internet or could ...
Took my money, No service.
i've tried setting up direct debit a few times but the process was always convoluted, i must manually call to pay each month, complete pain, slipped my mind last month, service restricted this month, i paid two months worth, site still saying i haven...
I cannot turn off safe search on virgin media
Hi, I Cannot turn off safe searh on my My virgin media, I have followed the steps of signign in, going to my account details whcih on that page for some reason doesnt even show my account number of area Ref, dont know why, but when I click account de...
Hub 5 cable
No broadband for two days no callback from Virgin as promised, think it’s the wall to hub 5 fibre optic cable, where can I get one? Any help appreciated thanks
VM Connect cant find my hub.
My VM connect cant find my hub 5, i have already tried reinstalling, rebooting and clearing catche still doesnt work.
