Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Booster sparked and smoked and now cannot get a replacement
This has also happened to me, the booster sent a huge spark and then an acrid burning smell, luckily I was there and plugged it out, very real fire hazard, I cannot get Virgin to send me a replacement, I reported this to them when it happened a coupl...
Resolved! Wi-Fi - More than one channel?
Hello,We have a new Hub 3.0 (that's what it says on the base) and I'm experiencing occasional problems with network printing which didn't occur with the old hub. We have a very old house with thick stone walls so we use three TP-Link Deco units throu...
Resolved! Relocating Router
Our router has been in our living room and we’d like it moved as if you go near it you get a really bad headache come on. We need it moved to a cupboard asap please.
Wi-Fi what do I do
I just got Wi-Fi with virgin this week the router is in one room and it works fine when in that room but if I go into the room next door (I’m in a flat not a mansion) i get bad signal it’s the room right next door to the router? Is this virgin taking...
V connect cannot find hub 4
I cannot get the app to find the hub. Virhin have done settings there side.. replaced hub even and it's still not finding it. So it's either an app bug or hub 4 fault !! It's annoying because I cannot limit Internet usage for kids
Hub 4 with 1Gig
Hi, so I have just upgraded to the 1gig option that virgin media provided we’re having issues currently with our hub 4 dropping out on certain devices but not all devices. Does anyone have any ideas on a fix for this? doesn’t depend on distance as so...
Wifi dropping out on one phone but no
We had a service outage a few weeks ago. Since then my wife’s IPhone keeps dropping the wifi connection where as my iPhone remains connected. We are sat side by side. We have updated the operating software for the phones but she still has a problem....
Hub 3 solid red light and warm to touch
Our Hub 3 has been showing a red light for quite a while now (3 weeks)and is warm to touch. I’ve tried factory resetting the hub, but the red light still remains. your help will be greatly appreciated regardsMark
VM Connect App on IOS has recorded excessive Hub3 latency
Hub3: v10 hardware, NMS loaded software v9.1.2208.100IOS; 16.2 on iPad Pro 4th gen and also 1st gen ProVMConnect: v12.32.7Here’s a screen shot: Please advise what extra detail/process you require when performing further Factory Resets,Power Refreshes...
Wifi Pods and Stats
To supplement a previous thread, I have now obtained a Hub 5.0 after switching to Gig1 package. Still getting some uncorrected errors on download and some T3 timeouts on upload (this is after around 4 days or so of uptime - so someone more knowledgea...
