Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Can I still use my hub?
  Hi all, I’ve just moved into a new property and have gone to set up my new Virgin media hub 3, however it looks like I don’t have the correct port for it. The self install guide instructs to use the white cable in the image but it looks like the po...
Resolved! Mobile Broadband
HiI was a Three broadband customer but am now with Virgin. However, I still have a Three 4G mi-fi box which I use when travelling in my camper van.My Three mi-fi contract is about to end so I'm looking at other providers and was wondering if Virgin h...
consistent intermittent connection issues
Hi, im back again to complain about the consistent issues im having, they actually calmed down for a bit but in the last week/ two weeks they are back in full force.i experience a large spike in packet loss for sometimes a few minutes sometimes longe...
VM Connect App unable to see Hub4 and also unable to access admin login
I reported that VM app could not see Hub4 and a technician visited and replaced the hub with a new hub4 on 20th June They said it would not be visible to the VM connect app for a few days. It is still not visible and I cannot access the hub on 192.16...
WiFi issues and pods
HiBeen having issues with WiFi dropping out and no WiFi in bedroom for months, wasn't really a problem to start with, (thought it was just my phone ). Now my granddaughter is staying, and being a teenager, lives for her phone and WiFi. Run tests with...
New Router WiFi Pod not working
Hi can a moderator contact me please. Received a new replacement router today but it's not paired to my WiFi Pod.Thanks
Intermittent signal loss
The router has been dropping signal for the last 24 hours. Red flashing light and no connection, then finds one only to drop off again. Can someone get this sorted out?
Router returned to virgin by Yodel
My router has not been delivered on its stated delivery date, and after 2 days I've looked it to it and Yodel claims that the delivery was requested to be returned to virgin. No contact has been made to organise a new delivery.
Hub 4 downgrade
How can you give these Hub 4s out and call it an upgrade . I was on a Hub 3 which was great . But i got a message for a free upgrade to the Hub 4 . So I decided to take the free upgrade for the modem Hub4 . When I try to log in the Hub 4 settings ...
CANNOT ACCESS CERTAIN WEBSITES - TIMED OUT ERROR
I cannot access ceratin websites from my internet the connections time out before website opens.This happens to PC wired and IPAD on wifi but if i use mobile data with WIFI turned off on my phone no problems reaching sites.I have bought a VPN for mon...
