Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
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  • 141 replies
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
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red light on virgin media hub 3

Hi there,My Hub 3 is showing a solid red power light. The modem doesn't feel hot at all, as is the suggested problem.We've tried switching it on and off again, as well as resetting it. Nothing has worked so far...

External Cover for Virgin WIFI Box blown away

My external brown box cover blew away in the last storm and now wiring is exposed to the elements. How do I get a new one? I have tried calling for 40 mins plus, but the automated system does not allow you to report this kind of fault or indeed speak...

Hub5 1GB internet regular disconnecting

Late in 2023 I was upgraded to the Hub5 with 1GB speed.  Ever since then I am having regular internet disconnects, sometimes 3-4 times per hour.  These usually last for around 15 seconds but are really annoying.  The hub error message is below, is an...

Markw13 by Joining in
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  • 6 replies
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Outside Box

My Outside Brown Box cover has disappeared. Who and how do I contact to get this replaced ? 

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Hub flashing green, no Internet

My hub is flashing green and has no Internet connection. All was fine less than 12 hours ago and  Virgin Media says there aren't any issues in my area, with the current weather I'd say the likelihood of there being an issue is pretty strong. App just...

LGRAH by Joining in
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  • 2 replies
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Resolved! Using a Managed Switch.

I am introducing a managed switch which has PoE and non-PoE RJ45 ports so that I can distribute fixed and wireless access points in my house, and further into my garage and summer house.My questions are:What is the DHCP range for my VM router. I need...

Broadband issues

Soo frustrated. Where to start....I rang and agreed to a Volt mega bundle 2 weeks ago. On closer inspection I realised I had 2 contracts, 1 with Virgin for TV & Broadband and 1 with o2. The sim arrived the next day (even though I didn't need or want ...

Jamboy79 by Joining in
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  • 1 replies
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Can’t access router settings via browser. Times out

Hi,Along with the Connect app not working, I now cannot access the router settings via the browser. I’m connected via LAN cable to the hub 4 itself. I’ve tried a 60 second reset, with the same results. Nearly all of the time, it times out/loads indef...