Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Engineer hasn’t turned up. No internet since 5 days
Hi,No internet since 5 days. Was showing fault in area for 2 days, now they said over the phone that faulty router. Engineer has booked today but he didn’t turn up. So much frustrated, has anyone experienced same issue?
Moving Modem
Hi,We have two virgin media connections in our house. One in the living room which does the TV, and the other in the main bedroom for broadband. I'd like to move the broadband modem to the living room - so use a splitter to connect to the broadband m...
Hub 3 Alternative / Upgrade
Hi, firstly I would like to say that i am a novice when it comes to tech like this so if any answers could be dumbed down as much as possible that'd be great.I'm having problems with my Hub3. It's an intermittent problem but still very annoying. I wa...
Internet down for Maidstone
backup on 4G for nowmodem shows on line Guessing Maintenance
Outage in my area
There is an outage in my area, a few hours is fine but I gave virgin a call yesterday about it, and the guru reassuring me it would be ready by 3am following day. It has now been 7 hours after the initial time it would be GUARANTEED that it would be ...
My VM experience so far as a new customer
Hi everyone. Yes, this is a long post, if you don't like it then please do not read any further.We are new to VM and signed up due to being out of contract with BT. VM has recently installed new fibre cables in our area with the UK-wide expansion rol...
No internet
Regularly no internet tonight 2 hours lights variable mainly white flashing. Restarted 2 hours ago can’t contact virgin as no internet and I rely on WiFi calling. Regular occurrence and intermittently rights itself but not today
Range extenders
I’m looking to buy a range extender for my WiFi. I currently have the 1K Virgin media package (UK) and would like to make the most of it. I’m planning to have at least 1 Ethernet connection.There is a so many options and I’m not sure what to go for. ...
Damaged cable
I’ve damaged the virgin media wire in the garden. Internet still working but can see the inner part of the wire and suspect it will need replacing. Please can someone from virgin get back to me about this. Thank you.
VM Hub 4 WiFi keeps dropping out
Most of this evening I have had problems with my wifi. It connects then drops over and over again. I've tried accessing 192.168.0.1 but that doesn't always work as when I log in I'm just shown a whitepage. I've gone through VM help of testing the hub...
