Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Cable installation..
  Hello The engineers arrived yesterday to complete ground works on my property prior to full installation.It looks like they've gone across the garden from their "fibre point" at the front on the pavement.We're redeveloping the front in the summer a...
Phone Switch Over
My grandma as far as she is aware doesn't pay for broadband. When the digital land-line switch over happened for whatever reason, a router was installed that the phone is plugged into.I have connected her smart tv to the router and there is an Intern...
Dodgy engineer work
Bodge job by engineer, I have had my Internet less that 12 hours then it went out, followed the steps on the app and check wall connection, the engineer had snapped off one of the clips that hold the fiber optic cable in and just screws a bit of plas...
SuperHub 3.0 - unable to disable SSID broadcast
Today, when connecting a new device, I needed to broadcast my Wi-Fi's SSID for the new (garbage) device that I was trying to connect. So I logged in to 192.168.0.1 and navigated to Advanced settings > Wireless > Security, only to find that WiFi Netw...
1Gb Upgrade Broadband - No way near!
I decided to upgrade my broadband from 500mb to 1Gb and renew my contract with virgin. However, I’ve tested the connection several times since the broadband upgrade and it’s no where near the 1Gb (1000mb) download speed. In fact it seems slower, ev...
Loss of internet access on wireless connection
As a new user, virgin have sent me what looks like a used virgin router 3. The previous owner had a version 4. The wireless signal from the router sometimes does not show, sometimes does not allow connection and sometimes connects with no internet ac...
Re: Netflix says i'm using a Vpn...
Can you help me please? I am having this exact issue. Been using netflix on my TV with no issues. Then one day it says I'm using a VPN and won't allow me to watch anything. I am not personally using a VPN and never have. Netflix has advised me to con...
WiFi is rubbish - ordering pods?
WiFi is rubbish in any room apart from where the router is. It was okay up to work that VM did on Thursday in the areas. How can I also order some.pods to boost it upstairs ? Tbh I would call but it's not exactly easy to get a number off their websit...
Rude unprofessional engineer
I had no WiFi or ethernet for almost 2 weeks, after following the advice on the app to fix my internet nothing worked so they recommended I scheduled an engineer to come fix everything.Little did I know that they would send 2 rude teenagers that woul...
Hub 4 not found in Connect App
I can see that many people have reported a similar problem but despite every single troubleshooting step including the good old 60sec reset, my VM Connect app still cannot find the hub. In terms of providing the Internet connection and Wi-Fi, that is...
