Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Disconnecting GU52
Suffering random internet drops. Wifi remains connected but getting extreme download latency (1000+) and then drops.Using SH5 in modem mode with Netgear RAX70. Issues with 2g and 5g. Netgear restarted and SH5 restarted. No change. Here's download
Setting up IPv6 on TP Link Router
Hi,Is anyone able help me setup the IPv6 on my TP Link router? I'm not sure what options to choose.I've added a screenshot below. Thanks in advance
Re: Hub not found in Connect app
Exactly the same here. Cannot use VM Connect ( Hub not found). Also cannot login to 192.168.0.1. just hangs. Have tried clearing cache, uninstalling app and re installing, have reset router. All to no avail. Help! Will a Hub 5 fix it? Please don't ma...
Email about broadband
I have had two emails in the last couple of days saying that there is something wrong with my wifi connections. But they are all working perfectly.
WIfi has no valid IP configuration
Hi everyone, I've been without internet on my PC since Thursday. I've tried flushing the DNS, setting a manual DNS, renewing the IP and Winsock. I've even tried reinstalling the operating system, drivers and bios. My PC will connect to the network bo...
No internet/Solid Yellow Light
Hi, We had working Internet for 3 weeks after installation, then Friday last week the Internet just stopped working. Solid Yellow are now showing on the 5x Hub.Multiple calls and multiple technicians have come to view the property and everyone seems ...
VM Connect cant find hub4
I also am having issues connecting to my Hub4 since upgrading 1gig broadband this week, BM connect can’t connect and the speed is frequently showing slower than when I was on 350 gbps broadband, I am paying more and getting less! Can you help please ...
Yodel return of 10 Aug 2024
I've had a new router delivered (I was told it needed upgrading) and have installed it. All working fine. I packed up the old one and dropped it off at my local Yodel pick-up point as requested. Today (14 August) I had an email from Virgin asking whe...
Unreliable service
Hi,Since having fibre installed in January this year I am constantly having disconnection issues, drops offline and I get the slow white flashing light, usually it comes back on if I power it down and back on and lasts a couple weeks max, now it's st...
Engineer non appearance
Last week an engineer came after we'd had a week of frequent broadband outages, some lasting hours. He was good and replaced most of the cabling as it was old. Later the same day he called and said he done some remote tests and the hub seemed to have...
