Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Livestream buffering and disconnects while gaming.
Hi there, I've had my 1GB Virgin Broadband for 11 months but for the past 3 weeks or so I've been experiencing a lot of buffering when watching livestreams (Twitch.tv) as well as disconnects from games while playing on PC or Xbox. I've had an enginee...
VM connect app
I'm having the same issues as described throughout in other threads, VM connect app can non longer find the hub. Using 192.168.0.1 allows me to select a language and confirm the settings password from under the router and then does not load. I have...
Packet Loss - Teams Audio Dropping
Hi, I am experiencing intermittent packet loss which is causing connectivity issues and the audio on my Teams calls to drop. This is affecting my ability to work from home. This is happening on multiple devices and only on my Virgin Media connection....
Resolved! Any known issues in NW6 - for Virgin Support
I've had an intermittent connection this morning, particularly on wifi, with the router restarting several times. Both wired and wireless connections are on at the moment but the wifi signal strength is way down from what it is normally. There are no...
Constant drop outs
I’ve had 1G now for over 8 months and I have around 10 drop outs a day. I have a modern 5, have had the cable to my house replaced, the cable from outside replaced and my router replaced and still makes no difference. Virgin support has been shockin...
Internet download speed and hub confusion
Earlier in the year I upgraded my package to include Volt G1. I was informed that I would be sent out a new hub but this didn't arrive and so I continued using the Hub 5 that I have been using.Now through my ethernet connection I am averaging downloa...
Broadband drops out daily
Hi all. Trying to get the ball rolling on solving this issue. For several weeks now, our broadband drops out at least once a day at random times. Turning the Hub5 on and off again usually solves the problem as long as it’s powered off for more than a...
WiFi Pods
Hi I’m looking to order pods. I’ve done the scan on the connect app for each room and it’s telling me I should get one as I’m getting under 30 in 4 rooms of the house but only takes me to the website and then back to the app. How do I actually order ...
Help
My WiFi keeps going off and I think the contract expired but I can't get it renewed on my account
Flashing Red Phone - WiFi appears ok
Woken today to find my hub 3 having a red flashing phone signal. WiFi appears to be ok but has been very laggy the last few days. All resets performed, including pin hole test and all connections and cables into home checked.While I don’t use the hom...
