Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! FTTP rollout in Dunblane
Hi there - apparently Virgin are rolling out fibre in our area - but it seems really patchy and only digging up a couple of hundred yards at a time! I'm keen to know when - or if - I am on plans for FTTP by Virgin - where could I find this out? Many ...
Internet drop outs, poor coverage, live chat unhelpful
Hello, for a long time now our broadband has been periodically dropping out and the wifi coverage in some rooms upstairs is poor. I’ve contacted live chat about these issues and they have sent out a mesh pod that hasn’t really improved the situation...
Frequent Internet dropouts and Superhub logs "SYNC Timing Synchronization failure"
Hi,Historically my Virgin Media broadband has been very stable - which is good as I work from home and rely on it!However in the last few days I've increasingly had a number of short (< 5min) dropouts. I've noted about 6 so far today. I rebooted th...
help me bad broadband
For weeks ive had the slowest intertnet i have hub 5. I stream for work and its now affecting my work as i can't stream my internet is always dropping, sometimes upload speed of like 1 or lessReset my router atleast 20 times, no change, mmoved router...
Broadband dropping out
My broadband has been continuously dropping out and then reconnecting over the last few weeks. It is then sometimes off for a longer period of time, as I work from home it’s becoming a pain. I have rebooted it many times
Red light
After two very unhelpful telephone calls to Virgin Media customer services, I have now had to resort to this forum in order to get closure on the red light issue with our hub 3.0.The hub has been permanently showing a solid red light for the past 2 w...
Broadband drop-outs
Connection is terrible, wired Broadband keeps dropping,I've factory re-set the modem..no difference. This has been going on for weeks now. VM tech says everything is fine
Unable to log into HUB5 - constant issues!
Hi All.for a while now I am still unable to log into Hub5 using different browsers or mobile phones. I had this issue previously but it somehow fixed itself. Hub was rebooted by VM Call center operator about 3 weeks ago and since then I can not acces...
Shocking access - internet issues
For the passed couple of weeks, our internet has been hit or miss if it wants to work. We had an email to confirm we needed an engineer to come out - we booked an appointment, only for it to be cancelled 4 hours later saying to was Virgin's fault and...
High T3 Time outs
Hub 5 with 1gig.Whilst checking why my laptop wasn't showing as connected on the Hub 5 web page, I noticed that between 24-07-2024 02:45:43 - 24-07-2024 02:45:43 on the network logs I had over 1000 T3 timeouts on channels 2-3-4. 3.0 Upstream channel...
