Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Orange light and connectivity dropping in and out
Hi, Getting some problems with my router. I have a constant orange light, but the unit seems to be dropping in and out constantly. Lag on videos, Teams Calls not working properly.I've looked at my Network log and there are lots of issues. Can anyone ...
I cant access the website, but when i use vpn or moblie data, it works
Im getting fed up with the customer service not having a clue about my issue, let me explain, im trying to access:https://realtime.vision.pizza/My friend whose on virgin media can get the "realtime" message, i can on mobile data, and also a vpn. I ha...
Hub4 won't assign connection to router in modem mode
I have had a hub4 operating in modem mode with an orbi router for many years without issue. As of today, I have a problem much like https://community.virginmedia.com/t5/Networking-and-WiFi/Modem-Mode-on-Hub-4-won-t-work-no-DHCP-WAN-connection-but/td-...
Intermittent connection
Hi,So despite multiple engineer visits, my internet is still so unreliable, it’s not worth trying to access the internet or even try watching a film on my Virgin TV Box. The internet is ridiculously slow, causing constant buffering issues and the Vir...
Resolved! Old and frayed broadband cable
We have an white virgin media box in the corner of my bedroom and it runs around the room to my hub 5 while tidying up I notice the broadband wire that is connected to the box is very old and frayed and a bit loose and the connector looks very rotte...
Intermittent drop outs - multiple T3 and T2 timeouts
Over the past few days started experiencing multiple drops seemingly attributable to multiple T3 / T2 timeouts, had previously gone weeks without anything.I know a couple of weeks ago (16th /17th May) there was a problem in the area (a ticket was men...
Internet is intermittently dropping out
Hi for the last week my Internet connection has been randomly cutting out. I keep suffering wifi speed drops. I've tried the virgin detector which tells me there is a problem with my connection but I don't know if it's in my home or my area. My equip...
VM connect not connecting to hub 4
Hi, my hub was installed by the engineer months ago, but it never connected to the app. I contacted Virgin as our internet has been a bit laggy and they sent a new hub4. This one also won’t connect to the app. I’ve tried deleting the app and reinstal...
Resolved! Moving hub into another room
I've seen many posts already asking about how to book an engineer in to move the route into my house to terminate in another room. Seems like there's no official place to ask other than on here and then wait for support to pick it up.So here I am, as...
Hub 5x
Why does my internet stop working when I turn the dhcp off the hub? I have my own Ubiquiti router and access points and thanks to no modem mode I have set it up on the 192.168.1.0 network but whenever I turn the dhcp server off on the hub my internet...
