Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Red light on router

My router is currently showing a red light.The unit itself is not hot, connections (both WiFi and ethernet) can be choppy at times.I've tried resetting, powering off then on after 5-10 mins and no change.Is this normal? Assuming it's not and hoping f...

Resolved! Booking an engineer visit

How do I book an engineer visit to move my hub box and fix an extension cable so I can connect to my TV the ither side of the room? I've looked all over on the app and can't get through on the phone.I'm a new customer and have managed the quick start...

DKA23 by Just joined
  • 2 replies
  • 0 kudos

Broken Outside Box

 We have a brown box outside and due to recent weather and storms it has broken completely. Can we get this repaired 

Vrobbo by Tuning in
  • 3 replies
  • 0 kudos

PS4 connection issue

Hellops4 unable to sign into PlayStation when connected to hub3 have tried Wi-Fi and Ethernet cable, I’ve factory defaulted hub, disabled fire wall enabled DMZ still no luck but when using iPhone as hotspot PlayStation connects no issues. Technical s...

Barryjw by Joining in
  • 6 replies
  • 0 kudos

Order router upgrade but nothing has arrived

I spoke to Virgin Customer support on or around the 23rd of December to request my router be upgraded to the  hub 5x, I was informed a new router would be sent and should of been with my on the 29th of December, yet nothing has arrived.Could someone ...

LPJA by Tuning in
  • 3 replies
  • 0 kudos

Red light on hub and terrible connection

I’ve had a red light on my hub for weeks. Funnily there is nowhere in “help” to advise about this. I’ve done a speed check and it says it’s fine (it’s not fine).Online chat isn’t working and can’t call as working.I’ve done all the usual resets etc th...

New Hub Red Light on Hub

New hub arrived today which replaced the hub a previous tenant was using however the hub is going red and dropping out. The red light is also constantly on. I’ve tried to do a factory reset but it’s made no difference. It also feels extremely hot to ...