POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hey,my internet is cutting off, completely loose internet, it's super laggy, latency is high. I have nothing pluged in to router, latest version of firmware, reset router couple of times and nothing helps. Phone support didn't answer in 20 minutes, c...
Ok. Looking for some advice.Recently, I arranged for an engineer to move my router from the living room to the office. I requested the move to ensure my office was wired for team meetings and gaming. However, turned out this created blackspots in the...
Hello,I placed Gig1 Fibre broadband on 12.01 and was supposed to arrive 16.01 but i didn't get any email regarding the delivery. I received an email with my contract and another one with my order summary.When will i get my wifi box?Thanks
I have a hub 3 and lose my wi fi consistently even in the same room as the hub. Upstairs I have constant buffering on smart TV and or firestick. I am on volt with 250mb speed and the Virgin connect app constantly says speeds are fine, which they defi...
For a few weeks the light at the bottom of our hub 3 has been solid red. I've checked the cables, reset the hub etc. as suggested on the forum, but the light is still red. Everything seems to be working fine, so far. The hub feels warm, but not hot. ...
Dear all, the speed of my broadband doesn't match at all the one I bought through my contract. I am using wifi and a tplink extender, but, still the speed is really poor, 0,06 speed for download with braodbandspeedchecker. Do you encounter this ...
I'm having connection issues with the 2.5 gigabit on the Hub 5, at specific times of the day (20:00 - 22:00) the gigabit port connection will randomly drop and reconnect. I don't have this issue with the 1 gigabit ports, so I don't believe it's the c...
Hi,I have the 5x Hub and using XGS-PON in South Wales. It has been down since 3pm with a flashing red light on the router. My understanding is that this shows the router is not connected to the Virgin network and therefore I suspect there is an outag...
Hi, I got my self-install kit for hub 5 today and my wifi pods I had with my hub 3 won’t connect to the new hub, the flashing light stays on both of the pods. Please could someone help me with this? Thank you
Since the 6th January, customers in area 21 have had their services go off at 10pm and go back on at 8am in the morning. An Engineer informed me that SSE has to replace the power to the cabinet. While Virgin waits for SSE to do that, there is a man s...
