Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Google Doorbell (Battery) not finding WiFi
I have a hub 4 and have been using it for a few years with no issues. I have tried to set up a ‘smart home’ with google products and most seem to connect perfectly fine with the WiFi network without having to change any hub settings. I had a TP Link ...
Broadband available in postcode but address doesn’t show.
Hi there, I have recently moved house and from postcode checker my area does have Virgin Media Broadband available but my address isn’t showing up as one of the options. I can see my neighbours address which says it is available but for some reason ...
Gig1 HFC dropping out 5-10 times per day with T3 timeouts, timing sync failure
Starting last Sunday night (3rd June) I have been losing connectivity for about 3-10 minutes at a time, between 5-10 times a day with a bunch of T3 timeouts being the event seemingly kickstarting the timing synchronization failure leading to the whol...
Connection Drops
As you can see, Im getting frequent ping spikes and a lot of packet loss, what could be the cause of this?
Gig1 Volt Download speed issue
Hi,I've been on the Gig1 Volt for a while now and recently I've started feeling like the speeds are not what they should be, so I ran some speed test and discovered that for some reason it's around 500 down and 100 up. As far I remember it should be ...
Cable installation issue
Just wondering if this is the normal way the cables are run across property to the house?The cable is exposed with no protection at the pavement and I'm worried it will get damaged when the bush is trimmed and unhappy with it not being buried at eith...
Resolved! Hub red light
My virgin hub is showing a red light. It is cool to touch and is well ventilated also everything is working as it should, this forum recommends a new hub is required is this correct and if so how do I get one as I can’t get through on 150
Resolved! PON ID Issue
I have had visits from four separate engineers to resolve this issue with my 5x Hub and each time they say that my connection is fine, but my account has not been built correctly and I’m missing a PON ID. They have advised that I need the desktop tea...
Charged for replacement hub5
Hi can some one help me I had an issue with my hub 3 the last 4 weeks where my WiFi is connected but multiple times during the day it would say no access to the Internet even after pin reset and turning it on and off. I called virgin they sent a tech...
Is my new superhub 5 faulty ?
I have recently upgraded from 500 (superhub 3) to 1 Gig (superhub 5) - the new hub arrived tuesday & it seemed ok at first, allthough speeds were a bit lower than expected 832 down & only 14 up (tested on wired device, several times)Today I have had ...
