Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Install delayed for new home
Hi all, i informed virgin media I was moving home on 23rd August, Virgin then advised they will need to send an engineer out to confirm if any building works would be required to install virgin media (not something i would want tbh) The engineer call...
New hub 3 stuck in ‘Update in Progress’
Hi, I have the same iissue.I cannot contact a human on the phone and do not know how to fix this. Many thanks
Booster Plug blown in socket
My booster plug (see image) has just blown in its electrical socket. It sparked and smoked.Its an official Virgin supplied product and I believe its charged for, or has been paid for via my account.Any idea how I can get these replaced please?
Virgin Media available in my building but not my flat
We’ve just moved into a new flat and are looking to set up broadband. The tracker states that virgin media is available on all other addresses on our post code, including our building but not for our flat. Is there a reason for this or this a mistake...
Resolved! Wall socket extension cable
I am looking to get an extension cable as the wall socket is a few metres away from where my broadband and 360 tv box will be placed - is this something Virgin can provide?
Resolved! IP amd Port Filtering not working on home hub 3.
Hi there.My daughter keeps getting up at 5.30 to watch youtube and I want it to stop.I tried the virgin media connect app but it didn't work, presumably because I have split the WiFi ranges to two separate access points (5 and 2.4ghz). Therefore I t...
Connect App issues
Can't log in to connect app since activating a WiFi pod. Was working before but not recognizing login now. Tried all usual things - clear cache / data uninstalled and reinstalled etc
hub 5x
can I have the hub 5 x with the 1gig service?what benefits will you get using the hub 5x? I only have the 1gig service available in my area
Endless loop trying to order WiFi pods
Hi can anyone recommend an easy way to order these WiFi pods I have been told on 2 separate occasions that it has been ordered but I have yet to receive a dispatch notification and have yet to receive anything. Getting very frustrated 勞勞
Upgraded to 1GB yesterday.. I currently have to use a 3rd party router to extend the Wi-Fi upstairs
Hi,I have just upgraded from 250mb to 1gb speed and i am wanting to know if the signal will be better than the current hub 3.0 i have?I had to buy a seperate router to extend the Wi-Fi signal upstairs and into a few other rooms as the signal was tran...
