Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
wifi pod connection unknown to vm connect app
I have got first wifi pod and already having issues, the connect app connection status is unknown, I have rebooted the pod a few times,I have a hub3, it states 10 mins to come back and check health of device.I don't even know if it's working ?
Hot Weather Dropout
Once again summer has rolled round and as soon as it gets warm the internet for our street drops out. My hub is in a nice shaded cool location so it isn't that and rebooting it makes no difference. Today I had no internet from 1pm til 8pm then it mag...
High latency and packet loss
    Hello people, so I’ve been with virgin for around 1 and half yearsThe first year was fine speed and connection wisebut the last 2 months I have been getting constant packet loss and high latency FROM AROUND 8 o’clock at night untill 6-7 in the mo...
Connection bouncing intermittently, suspect DOCSIS 3.1 levels
Hi!Been a long time since I posted here! Been having an issue with my connection pretty much from when it was installed. It will intermittently start bouncing up and down - last night was particularly bad, with 26 interruptions in the space of an h...
SSID HUB5 label differs from the broadcast SSID
I have noticed today when trying to access my HUB5 settings page, that the SSID Label on my Hub, does not match the SSID being broadcast for my Wifi.I can no longer access the Settings page as the credentials are rejectedThe ID on the label is not br...
Wifi Pods - how to order
Just noticed you responded to 4hc - did you miss my post from Monday? Will paste below: Same problem as everyone else here - poor wifi in areas of the house (see screenshot on previous post), on the Volt package, but no way to order pods. Stuck in th...
HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
After maintenance in my area today. the upload changed from over 100Mbps to 52.5. Checking the HUB5 Configuration, I can see the reason: The upload profile has changed to 55000270 bps.Download remain the same at: 1230000450 bps.I called support to ...
Resolved! WiFi pod won’t connect after new hub 5 installed
Hi I have recently installed my new hub 5 router and now my WiFi pod will not connect. Everything else is fine the internet and everything that it’s connected to the WiFi not the pos will not connect, I have tried everything even removing it from th...
Ordering pod
SpoilerHii I have tried using the app as I am not getting signal in my office. either it is no signal at which point the app says connect to WiFi of a very feint signaleither way it doesn’t let me thru to placing the order. I already have 1 pod for b...
Broadband outage - 24 hours
Hello, I have had total broadband outage for 24 hours (so far). Checked cabling, all secure and intact. Modern has the flashing green arrows icon, even after reboots.I have an engineer booked for tomorrow, but is there anything that can be checked fo...
