Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Virgin media connect app
I'm having a very similar problem. It started with a WiFI pod not connecting with the App and several unsuccessful attempts at reinstalling using various locations. Next tried rebooting Hub 4, now the Hub and Pod both are not visible to the App yet ...
Resolved! Please help with Network Log results
For a month or more I have noticed that my in house WIFI is randomly dropping out. I noticed this on my iPhone where I suddenly have no access by WIFI to the internet. Often the WIFI symbol is showing but not working.I thought, at first, it was a pro...
Slow device speed
In the last 2 weeks, our WiFi speed has been painfully slow.We are subscribed to the M500 package, but all our devices are only receiving 20mpbs download speeds.When checking internet the real internet speed on SamKnows, it looks like our Virgin Medi...
Internet keeps loosing connection on wifi or wired
Hi, recently i get virgin media on my new address and i would say it's all good, but i've noticed that internet is dropping connection randomly during a day for like 5-10 seconds and after it's back. It's really annoying becuase i like to play online...
Can't Find Router
HiI had my installation yesterday and have been able to connect my phone and laptop to the broadband, yet my home PC can't detect it. I've tried everything but it just doesn't appear in the list of available!What am I doing wrong?Thanks
No internet for 5 days
For the past 5 days I've had no internet, tv or phone. I know this is a local issue but I keep receiving differing times and dates for when it's due back on. Can anyone advise how long it usually takes and can It be at any time that you are reconnect...
Red Light Hub
Hi - I’ve had a solid red light on my hub for several weeks. Have tried resetting and turning off / cool down. Do I need a new hub? thanks
Hub 5 constantly cutting off
Hi, iv been with virgin for their broadband for around 2mths nearly, not had any issues until today. The internet keeps going off, has been like this constantly for the past hour, the box keeps blinking blue and doesn’t change colour? I’m having to t...
tired of hub5 keep dropping
been a virgin client for over 10 years never had issue like now with hub5 net keep dropping every other min this is bad as hell i will hope for someone to contact me and sort this out of give me back my older router much better than hub5.
Cannot connect to Hub 4 Router via IP Address. VM Connect cannot find router.
Had Hub 4 for maybe 2 years. On and off issues. Then 2 days ago I try to access the router to switch off 5g to add a 2.4g Wifi plug and cannot connect to the router ip address. After many attempts get to the password page, sign in and it's simply a ...
