POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Had VM 1Gig (Hub5x) installed yesterday. Tried using the VM app and I had this message pop up - is this something I should do and if it doesn't work is it easy to reverse?
Hello,We've been having issues with our Hub 3.0 for the last few months where it's showing a stable red light on the front rather than a green/white light.I've read online that it's an overheating issue, but it doesn't feel hot to touch. Its been sat...
Hi I got connected this weekend on 1GB but some of the rooms are very low (poor) but when I follow the steps to order a wifi pod via the VM Connect app and select upgrade package I get a 'oops something is wrong message'. How do I go about obtaining ...
My virgin hub is showing a red light. It is cool to touch and is well ventilated also everything is working as it should, this forum recommends a new hub is required is this correct and if so how do I get one as I can’t get through on 150
  All started this morning. Kept receiving a pop up stating that the network needs to be optimised to One wi-fi. The network was not perfect prior to this so I thought optimising my network might improve things further…this actually made my network ...
Hi all, I’ve been upgraded to hub 5 from Virgin. How do I connect hive to the new router? I’m going round and round and no one so far seems to know. My hive currently has red light and therefore offline. Any help would be appreciated. The hive app do...
This is becoming an issue more often than having no issues at all now and is an absolute disgrace!My connection for simple websites and streaming seems to just about work but whenever I talk in Discord (for both work and pleasure) my ping spikes and ...
I've a Hub 5 with 3 ethernet cables connected. 1 to an 8 port switch that feed multiple devices, a 2nd to the TiVo 6 box, a 3rd to smart TV. This setup has been working fine for years. Since last Saturday I've lost connection with both TV and Tivo bo...
I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...
Hello,I am using Hub5 and noticed my internet connection struggles from from to time.After initial investigation on router network status noticed Pre RS Errors Post RS Errors counts in Downstream channels, below is the log.Can someone let me know is ...
