Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Parental controls are switched on, but websites that should be blocked are still accessible
I wanted to share my recent experience with Virgin Media in case anyone else is facing similar issues. It’s been incredibly frustrating, and I’m seriously considering switching providers unless things improve pronto. First, a bit of background: My pa...
Virgin media not available on my street
Hivigin media cables were laid down 18 month ago in my village. The Main Street next to me has Virgin broadband availability but on my cup de sac we don’t have availability. My house is 10 meters from availability. Is it possible for someone to look...
Unable to load certain websites on mobile devices connected to wifi
since a few months ago i started to have trouble assessing a few websites from my mobile devices when they are connected to wifi, i can still access them when those mobile devices are connected to other wifis or using my mobile data instead. i can al...
Change IP Address
I have had the same Public IPv4 Address for ages and after doing research I have a Static IP address which doesnt change but there’s something called a Dynamic IP which resets the IP every 24 hours and I want to get a Dynamic IP I dont know much abou...
Warning on Hub 5 Now disney plus not working
Hi my disney plus came up saying wrong country, I've checked everything and the only thing that I could find was some warning messages on the hub 5 and have no idea on how to resolve the issue or who to talk to any help would be great fully appreciat...
Resolved! Netflix app terrible on both TV and 360 Box - even after upgrade from 250 to 350 speeds?
Even after upgrading my broadband speed from M250 to M350, the Netflix app on both my 360 box and my Samsung TV is terrible.It constantly gets stuck buffering and also part way through a film, it will randomly stop streaming and just get stuck. I ha...
Red Light on Hub
Hi, constant red light on Hub 3. Hub is quite warm, connection is OK most of the day but sticking in the evenings when streaming. Have done all resets inc. factory reset using pin hole on back of hub. I called Virgin Media and have been told Hub cann...
Insane ping/degradation when downloading
Just switched to M125 (~130mbps, Hub 3 I believe) from Sky "Superfast" broadband (30mbps) and instantly noticed one big difference. When I'm downloading a game on my PS5, my ping in an online game is ridiculous. I'm talking 120-250, bouncing all arou...
Have spent over 4 hours trying to order a pod, terrible experience.
Hi, We recently had Virgin come by door to door, really nice sales guy who offered a deal which was half the price of our current package with BT and 10x the speed, we were already thinking of leaving BT so decided to go with it. At the time they sai...
Trying to order a wifi booster
HiI have the Gig1 Full Fibre Broadband but our lower ground floor kitchen / living room needs better wifi for our security camera. I've gone onto my account, found the help page to see if I am eligible to order one, clicked on the link and it just ke...
