Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 3 Extension Cable
I am rearranging the room where the Hub 3 is and wondered if Virgin Media offer extension cables.I tried talking to the chat option but this just ask d a load of questions that had no relevance.Any help would be appreciated.
Please help desperate for WiFi now
So booked in with virgin a month ago to have fibre installed at my first house that I have now had the keys for for 3 weeks. It’s up a private shared driveway so they sent engineers out and they advised they would need permission from other neighbour...
Dropped Packets
Hello for the past week or so the WiFi has been shockingly slow or no internet due to constant dropped packets with huge red marker in the graph. see attached linkhttps://www.thinkbroadband.com/broadband/monitoring/quality/share/0495dc20d851282580d6c...
Urgent safety concern with Powerline device!
It has come to my attention, through the VM forum, that the powerline devices provided are a known fire hazard as others have also brought up this concern. This device has already tripped my circuit, and other customers have reported this issue and g...
Resolved! Hub 3 2.5ghz and 5ghz
Hi does the Hub 3 transmit 2.5ghz and 5 ghz? at the same time?I ask because my phone only works on the 2.5 band yet I noticed last week the Amazon Firestick network settings say it's running on the 5 band ?
Hub 3.0 - Flashing Green Arrows
Hi,My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.Question I have: based on the symbols, w...
Random lag/dropout with streaming services/remote desktop
Hi all,I've been having an issue for the last couple of weeks with random dropouts or lag spikes when using streaming services. My family tell me that when they're watching Amazon Prime, Disney + or NOW TV, their devices are often freezing and buffer...
Hub 5x Slow Flashing Red Light
I have a slow flashing red light on my Virgin Hub 5x. Tried the usual fixes, switching off at the wall, pressing the reset button underneath, but these fixes do not resolve it. From reading different posts on the forum, I'm assuming I need to book an...
Hub 5. Red flashing light. Reset didn't work.
Hi,Woke up this morning to no internet. HUB 5, red flashing light. Reset started with white flashing light then turns to red flashing light after a minute or so.I've checked all connections. Any help appreciated please.
My VM wifi booster blew up
My booster had been working without issue for quite some time before I changed the socket into which the booster is inserted; I'd used this socket numerous times before and never had a problem. When I plugged the booster in, it was completely seated ...
