Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 40 kudos

Hub 5 is broken

My Hub 5 made a strange noise a couple hours ago then stopped working. No light, nothing. No more WiFi signal, nothing. Also the hub was quite warm.I've tried the reset buttons etc, its just dead, completely. To check I even borrowed my neighbours vi...

kozuhi by Joining in
  • 3 replies
  • 0 kudos

New hub 5 no longer connects to white pods

Helloat the beginning of Jan I was upgraded from a hub 3 to a hub 5 and the engineer ordered another WiFi pod for me on top of my existing one. on the 6th Jan the connect app shows the two pods connected. Since then, the connect app says it can’t fin...

MrStrong by On our wavelength
  • 5 replies
  • 0 kudos

Wi-Fi isn’t working

Hi, I swapped over to virgin on 16th November and My virgin WiFi Hub 3.0 has got a constant orange light and our internet is working intermittently. I can’t even load pages on my phone or watch a movie on tv without it buffering. I have:- turned it o...

Resolved! Need cable in conduit and box on wall for moved higher

I'm a existing customer and having a new pressed Concrete drive in the summer. The current cabling runs under some chippings from a wall which is also being removed. I basically need a conduit for the cable to run from street to my wall mounted box a...

JamieS2 by Tuning in
  • 7 replies
  • 0 kudos

Longer cable needed

Hi,I need to move the superhub away from other WiFi devices but I need a longer cable that runs from the splitter box to the router this something you could help with please ?thanksNeil 

Resolved! Hub relocation

I would like to arrange a technician visit to relocate my virgin media hub. It is currently upstairs, front of house and I now need it downstairs middle of house to help with all things wifi / TV ethernet connection. I suffer from rear of house wifi ...

Network speeds are terrible

Hi,For the past 2-3 days, my internet has been very poor in terms of latency and download speed. My internet should be 120Mbps+ but now it's consistently outputting 40-60Mbps with high latency and the odd packet loss. I've restarted and rebooted the ...

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Resolved! Plastic cover for cables outside house broken off.

Hi Just signed up to ask about above issue. Seems other customers have had same. The brown triangular box outside house that covers the cables (before going into pavement) has completely broken off and vanished. It was only held in place by a loose s...

paul_68 by Joining in
  • 6 replies
  • 0 kudos

phillips hue hub issue, bit of a random one

hello so i recently bought this new all in one numark DJ controller thats compatible with phillips hue entertainment lighting set up. Out the box it worked straight away when i searched for a hue bridge. after that it would fail to connect.  then fig...