UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Ping/Latency spikes, Packet loss. Happening for almost 2 years. happening on 3 different computers connected via ethernet. Gaming is impossible, had 5-6 engineers visit home. Not fixed the issue. Ping to 2nd hop (VM) server results - This happens co...
My router has a constant solid red light I have done full reset checked all cables wifi works most of the time but I stil keep having random outages but when running checks online it comes up all OK and can't get any further . I have read that a repl...
Hello,I have been experincing intermittent internet for the past 6+ months. The internet goes down multiple times within the hour every day. I've had multiple Virgin Media technician appointments and they've told me that the issue is an area issue th...
Hello Virgin Team,I would be moving to a new property and while using online checker for broadband speeds, found quite low speeds using the Open Reach network (quite low FTTC speeds).I also found that all neighbours around (in all directions and even...
Hi There, I have noticed some connection issues, slow speeds etc on my broadband so decided to have a look at the Hub3 modem logs to see what was happening, then I noticed this: Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked38.9...
The Wi-Fi on my Hub 3 seems to have stopped working overnight. The ethernet connections are still working, but not Wi-Fi. After a couple of reboots, the Wi-Fi name does come up (sporadically) in the list of available networks, but when it is listed a...
My internet connection is fine, however, my hub feels hot to the touch. Most of the time the light is solid red, and only sometimes it is orange. I have restarted, done a 10 second and 60 second reset… the red light still comes back! Hub has been loc...
I have tried everything to order some wifi pods on the website and via chat to no avail. My broadband speed is brilliant in the sitting room, but so bad in the office, where I really need it that the speed test on their app doesn't even work. I only ...
We don't live in a huge house but the Wifi doesn't reach to the end room (our bedroom). I tried the VM connect app which recognised my poor Wifi and recommended a Wifi Pod and directed me to 'Activate WiFi Max' which then sent me into a black hole w...
My pc keeps saying no connection my smart meter is saying low signal and my phone it very poor i dont get any signal upstairs in my home what do i do
