Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Avast anti-virus flagging connection as dangerous
Avast is flagging a connection to a server on this website (only on certain pages) as a phishing attack. 
Internet drops out every 30 minutes
My internet drops out for 3-5 seconds every half an hour, at 7 minutes past the half hour (e.g. 10:37, 11:07 etc). It happens all day, so makes it very difficult to do my job which involved lots of calls with clients. It only seems to be one device, ...
Resolved! Order a Pod
Hi, same here….got 1gb but upstairs is 4mb according to scan. Spent an hour on phone today including being told will be put on hold to find out he has passed my call around. On phone told they would order first pod but no email through. Help! Need 1 ...
No coaxial wall connection
Hi,I just went to install the new router sent by virgin and I only have the Ethernet cable, not the coaxial wall socket. I have no internet now, what am I supposed to do?
Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi everyone A while ago I have started experiencing packet loss after a long time without issues.I did all possible upgrades from my side to try and mitigate the issue:- Upgraded to Gig1 and ordered a Hub 5 (running in modem mode, of course)- Replace...
Wifi calling poor quality.
I have a Samsung A12. It was originally on a Vodafone contract but the network coverage in this area deteriorated, beleive it is due to the 3G mast switch off. I tried Wifi calling, but that was ppor quality also. I then changed to an O2 sim which wa...
Hub 5x Not broadcasting 2.4ghz WiFi
Hi all, I've been a customer for around three months and I'm not going to lie it's been fairly rocky so far.I've come home from work today and none of my IOT devices are connected. I'd split my 5 & 2.4 gig networks and was using the 2.4 for IOT only....
Resolved! Moving Router Downstairs.
I signed up with VM bacl in 2001 when I was self employed. I used a bedroom office upstairs so I got the router installed in there. I have now been retired for a few years and I'm finding that the signal I'm getting downstairs in my living room is ve...
Broadband upgrade > Hub Not Arrived > Intermittent Broadband Issues
Hi all,I upgraded our broadband from M500 to 1Gb broadband.Gig1 BroadbandVirgin Media Hub 5 (upgrade)Our kit was meant to arrive today:Your Virgin Media kit should be arriving today. To avoid loss of service, please install it within 5 days. Go to vi...
Replacement Hub5 - Text from Virgin, No Yodel contact
After going through all the online service checks, I recieved a text message from Virgin on Wed 4th Dec saying "Your replacement kit will be with you on Thu 5th Dec. Yodel will be in touch with a timeslot and details on how to reschedule if you need ...
