Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Zoom/Teams freezing every 15 mins
I can see this has been happening to others sometimes and resulted in an engineer visit.Other usage is ok. I’ve tried restarting modem and trying to pull some packet data but VM connect can’t locate modem even when I’m right next to it and all my dev...
Red Light on Hub 3
hi, I have a red light on my VM hub 3 for over 1 year. Also, my WiFi drops or is unstable on a regular basis. Every time it drops, I did the reset or unplug the wires. Unfortunately, the red light is still coming up. Could anyone please help or give ...
No internet again
Woke up to no internet again, with the hub flashing red. No service outage in my area either online or on phone but next door neighbours hub the same. Have to say I will be leaving virgin as soon as my contract runs out as I work from home and the re...
Continual disconnections - does this look right in any way?
I've been a customer since the Telewest/Blueyonder days and this is the first time I've had such a bad run of connectivity. I think my Hub 4 may be failing. I have checked all connections to my kit internally. I have the Hub 4 in router mode feeding...
Internet keeps dropping out
As per the title, my internet is cutting out.Occurs on both wired and wireless connections. Multiple devices experience the same issue.Can someone check power levels and arrange for an engineer if required please?additionally, i noticed my BQM graph ...
Hub 4 - What are the symptoms of overheating?
Had a Hub 4 delivered yesterday, installed today and in only 8 hours of running internet has dropped out twice for the house, returning a few minutes later. Wish I had not accepted the 'upgrade' offer, Hub 3 was troublefree for years.Logged onto the ...
Connected to hub3 but no Internet
Hi My problems are all devices connected to hub but some have no Internet when others do. Have reset hub bit no change .not always same devices have problems so must be the hub
Cancelling previous provider
When I signed up to Virgin the sales rep assured me I didn’t have to cancel my current broadband supplier as it was just sign and go. I am still being charged by BT and they say Virgin haven’t contacted them to stop service. This is the second price ...
WiFi problems
Hi we have broadband with virgin in my bedroom but my mom can't connect to her smart tv or WiFi on her phone the wall between my bedroom and livingroom is a brick wall, someone recommended pods but when I tried to do the scans on the connect app but ...
HUB 3 red light
 hi, I have this red light on my router, which seems to be causing instability issues with the connections. I have tried resetting multiple times, leaving it off foe extended periods, the pin hole resets but nothing is working. Any help thanks.
