Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 38 kudos

Resolved! VM Connect App still not working

The app hasn't been working for several months now. When I try to connect, I get a message "we can't find your hub". I have reset the hub numerous times but to no avail. I have deleted the app from both my iPhone and iPad, reinstalled on iPhone only,...

Red Light on hub

Internet is on - red light permanently on so making internet drop in and out an preventing me from logging into work PC.  Can't get through to anyone at Virgin - did what was recommended by Virgin online about resetting etc - now it says still a prob...

Nadine6 by Joining in
  • 3 replies
  • 0 kudos

Order WiFi pod please

Hi I have a black spot in my kitchen and get intermittent coverage/dropouts.  Last VM Connect speed was about 18.  I cannot find on the app where to order a Pod.  Can you help?  Thanks Michael 

MJL2012 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Faulty Router?

Joined VM on 27th December 2023! After about two weeks, the router stopped working. I rebooted it and it worked again. About a week later the same thing happened. Same procedure followed. Same result. Since then the speed has deterioratedm My laptop ...

How to upgrade from a Virgin Media Hub 3.0

Before anyone tells me to run tests etc. I've done them all and I stll get issues with the signal from my 3.0 HubAlso I've done some searching online, and it appears that to get an upgrade from a 3.0 Hub then the only way I can get one is to upgrade ...

IP Address

Have a problem with my ip address, it shows me outside of the country, yet on my wifes computer it shows it as normal (connected to Sheffield Server),Due to this I cannot connect to a number of sites even the National Lottery shows me outside of the ...

I need a technician

Hi I’ve got a virgin media box out side my house but I can’t seem to get my new WiFi box up and running could you please get this sorted for me 

Steve014 by Joining in
  • 3 replies
  • 0 kudos

2.4 vs 5 ghz

HiWe’ve been told by the provider of our security cameras that they only work with a 2.4 connection and our router must only be connecting via 5 ghz. They have said we need to split out the 2 connections. Can someone let me know how this can be done?...

Why do devices unpause on app?

On the connect app, why do devices I pause from broadband use, automatically unlause. They use to stay paused until I manually unlaused them. Very frustrating. Thanks.

Samsung s6 lite tablet vs Internet

We have just upgraded to a hub5. All other devices connected apart from my daughters samsung s6 lite tablet which is connected with no Internet. The strange thing is that I have the same tablet which connects without issue. The tablet also connects t...