Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Issue with New Installation and FortiClient VPN

New installation on Monday, came to use my work laptop today and the VPN connection with forticlient is not stable.  As soon as I try to use software associated with licences and the VPN, the router stops broadcasting to every device.Are there settin...

Hub 3 not working in modem mode

I have tried to contact the help team but have had no response. My hub 3 used to be set to modem mode while I had a mesh network connected to it but now the WiFi from the hub is visible and whenever I log into the hub and turn on modem mode it restar...

cbseager by Tuning in
  • 11 replies
  • 0 kudos

Resolved! wifi signal strength

Hi,This has probably been discussed before - but I haven't found it yet Can we please talk about wifi signal strength?My flat is not that big, but the VM router (hub3) comes in at one end, and it's in a box room at one side of the flat. (so has to go...

jbraner by Dialled in
  • 6 replies
  • 0 kudos

Hub 3 orange light

Hi, light on my hub is orange, tried rebooting also pressed the reset button still orange, thought it was meant to be white ?

Sam42 by On our wavelength
  • 5 replies
  • 0 kudos

Stuck in optimise WiFi loop

Virgin connect app keeps looping round in the optimise your WiFi loop.Anyone know how to get out of this?Can’t use the rest of the features of the as a result of this 

PaulD8 by Joining in
  • 14 replies
  • 0 kudos

Wi-Fi - Connection Failed (ethernet is working fine)

Hi teamA few days ago the Wi-Fi on our router stopped working. I tried powering off, waiting and restarting but still nothing. My phone would see the connection, but when I tried to connect, I got a message "Connection Failed". No other wireless devi...

Resolved! Virgin Hub 3 - Not showing all SSIDs in setup mode

Hi,I've got two SSIDs setup in my hub but when I log in, it only seems to display my original one. I set this up possibly 5 months ago and I'm sure I could see them both previously. The wifi is working fine, but it's strange I can't see both. It's de...

Virgin hub.jpg
Arrytheb by Joining in
  • 9 replies
  • 0 kudos

Network card won't reconnect after update

Last night at around 12:55 hub5 rebooted it did a software update and since that update my akasa 2.5gb network card will not reconnect. I have tried everything bar a pinhole reset but all I keep getting are these 2 errors Now putting the Ethernet st...

Screenshot-2024-02-13-012522 Screenshot-2024-02-13-021751
lojelo5 by Superfast
  • 10 replies
  • 0 kudos