Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Upstream channels in freefall
As of 10pm last night (and for a brief stint between 10pm and 1am the previous night) my upstream channels 2, 3 and 4 have crippled my connection with large amounts of T3 timeouts and lower than expected modulation (16-32 QAM vs expected 64). My down...
WiFi Pod is overheating and producing a whining noise
Hi, same with me. I’ve now got 3 pods. 1 is working fine, 1 I’m waiting to be collected from virgin media as I reported noise/overheating (was supposed to be collected on Tuesday but the guy never showed up) and 1 was working fine but is now making a...
Guest network and parental safety
HiI want to have my main WiFi network with parental filtering and my guest network totally open. This is so my kids don’t watch YouTube all the time, but I can let them on the guest network with “that day’s password” which may or may not involve a br...
Ongoing dropouts and quality issues
At the end of my tether - had a tech around today who diagnosed line quality and signal strength issues as the reason my entire broadband drops the signal. He fitted something to the line in at the router, but this hasn't fixed the problem.During a T...
Can’t access hub 4 settings or vm connect app
anyone else having this problem tried factory reset holding button for 60 seconds tried unplugging it all still no joy and WiFi pods keep going off but can’t set them back up cause the app doesn’t work
Upgrade for Wi-Fi pods, but already allowed in my package
I have tested my connections on the Connect app and the results indicate I need a Wi-Fi booster. However when I follow the links to change my package , the webpage shows that Wi-Fi boosters are in my package but I have never ordered one. So, how do ...
Hub 5 upgrade request.
So as far as I can work out my speeds should be 1130Mbps But I am only getting 950Mbps, I have now narrowed it down to the hub4 only capable of 1Gbps speeds. My pc is X670 AORUS Elite AX with 2.5Gbps port and other pc's in the house some are wired an...
Buffering
When watching YouTube, cannot watch a single video normally because of buffering, sometimes freezes for a few seconds or slows down. Do I need a new box?
2Gb and WiFi Pods
Getting VM fitted tomorrow (first time to this property as it's a new build area and recently finally XGS-PON enabled, but no actual other form of VM round here), and I've gone for the symmetric 2Gb Up/Down service.Currently my existing home setup is...
Replacement Dolly
My outdoor cable dolly has been kicked and has broken so I am looking to get a replacement to ensure the cable isn’t damaged.
