Recent DiscussionsIssues with my Hub 4 FAO Virgin Media Support Team, I have been experiencing significant WiFi drop outs across all my devices no matter the distance from the Hub 4, but this has only been brought to my attention recentl...3rd WiFi pod Hi I'm still having issues with my WiFi and it's affecting my Ring Security system. I have two WiFi Pods and I think I need just one more. I've been trying on the my virginmedia app but it keeps say...SolvedHigh noise levels and service dropouts I'm getting high levels of noise on my connection and periodic service dropouts requiring a manual router reboot. I had a repull last year, and a recent visit from an engineer who checked everything...Service disruption and updates. Hub 5, 1 Gb service. Its usually very solid, but over last few days I have had a number of blips, where the service has dropped. I thought may be they doing some maintenance, and sure enough after o...Hub 5 Firmware Update on 17/10/2025 The firmware was updated on my Hub 5 LG-RDK_11.6.2-2410.1 Rolled out on 17/10/2025 02:27 Has anyone noticed if this has fixed the EEE error on the 2.5 GIG port? Because I switched to using a Manag...Broadband issue not being fixed My broadband has been down since Monday morning (20th Oct). Apparently there is a known issue in my area. It was originally scheduled to be fixed by 1pm today (22nd Oct) but this has now been pushed ...Laptop Connection Issues 5GHZ Hello, I have an issue when trying to connect my Dell laptop, Windows 11 business, to my 5GHz network at home. I currently have my WiFi setup with a 2.4GHz and a 5GHz network. I can connect to the ...Is it easy to move my hub I get my weekly "Edit" from Virgin giving a general message about repositioning my wifi hub. Its all about avoiding fish tanks etc but makes no mention of how you go about moving my hub!!! In my c...Connect app not finding my hub5 Hi The connect app is not finding my hub 5 even though the iPad I am using to connect to it and do a hotspot check is right next to it. Please can someone advice. regards Helen Solved10AM Drop Out SInce the start of October I have a regular drop out of connectivity around 10-12:00 Doesnt last long, just the router reboots and I need to conenct again, but why is it happening and what can be do...
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