Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wifi Pod (black) missing power supply
Hello all,I recieved a wifi pod (black) on the 13th of August and the power supply was missing from the box. I have tried multiple times on the whatsapp service to request a power supply but every time the agent doesnt know what i mean! I have send p...
Resolved! VM Connect App and Router access
Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...
Security settings
Hi I’m having problems with the security setting on my WiFi box. I turn on parental settings and my WhatsApp won’t work properly or load any media, even though I’ve unticked peer to peer. I turn off all the parental settings and WhatsApp works fine a...
Red light on box!
HelloThe red light is constantly on our virgin media box. We have no WiFi, which is annoying as I have to work from home. I have tried switching on and off, all cables are in place, etc. No joy. How could I arrange a technician to come out asap?Thank...
WiFi pods ordering
Getting 17 mb in my sons bedroom and really need an extra pod . He works from home for a major bank, so it’s very important that he gets full service . looking at the pod ordering, looks all very confusing and although prompted to order , still can’t...
Unable to connect to Wargaming sign in page
I've been unable to sign into the Wargaming website since having Virgin media. I can get around this using my mobile phone on the mobile network but not using wifi.I can connect to https://eu.wargaming.net/en but if i click the sign-in link https://e...
Internet down for nearly 2 weeks, solid yellow light
Hi everyone, reaching out here as Virgin support has been useless and it’s coming to near 2 weeks that my internet has been down.On Thursday 15th my internet goes out after work outside, not sure what they did but claimed they had to move my connecti...
Lan cable not connected atleast once a day
Hi, i've had this issue for well over 5 months now, my ethernet cable to my PS5 is once/twice a day dropping out and saying LAN cable not connected then disconnecting me for literally 30 seconds at best. Sometimes when this happens the wifi drops and...
New Wifi pod wont connect
Received a black wifi pod to connect to hub 5 keeps trying but then flashing to advise connection lost so won't connect to my hub 5 please help ? Thanks in advance
Moving equipment to another room
Hi, just wondering if a mod can help me with this. I'm about tearing my hair out with the automated system online and over the phone. I am aware there is a charge i'd just love to actually speak to someone and arrange this as there's not an option f...
